APPLE - GIVE US OUR MONEY BACK!!!!!

Question

Dan Hyman Author

Level 1

40 points

APPLE - GIVE US OUR MONEY BACK!!!!!

This is not a Final Cut Pro piece of editing software.

This is iMovie with some enhanced features, hence the ability to import older iMovie projects,

but not Final Cut Pro projects.

I HAVE SPENT THE ENTIRE DAY BEING BOUNCED AROUND FROM THE APP STORE PEOPLE,

TO THE ITUNES PEOPLE TO THE FINAL CUT PEOPLE.

Each time they tell me another department handles what I need to have done.

When you misrepresent a product as poorly as this, people will not stand for it.

This is a joke of a "pro" app and Apple should stand up and take the punch to the stomach.

Apple you built your rep on making great products, maybe this one made sense somewhere in the

test labs, but in real life it leaves millions of professional editors who rely on FCP everyday to make a

living.

Take FCP 7, add in 64bit and I'll give you $300. Keep everything else the same for all I care, but this

app (FCPX) is completely useless for any form of professional editing.

Posted on Jun 21, 2011 6:02 PM

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Answer 1

Jun 21, 2011 6:04 PM in response to Dan Hyman

I TOTALLY AGREE!!!!!

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Answer 2

Jun 21, 2011 6:05 PM in response to Dan Hyman

Congatulations Dan!!!! 🙂

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Answer 3

Dan Hyman Author

Level 1

40 points

Jun 21, 2011 6:09 PM in response to Nivardo Cavalcante

I wish I wasn't 3,000 miles away from Cupertino -

I would be standing outside the headquarters with a white bedsheet and the FCPX logo on it

with a Ghostbusters red symbol thru it.

COME ON APPLE - BE THE PROUD COMPANY YOU ARE, BE THE GREAT COMPANY YOU ARE

AND ADMIT WHEN YOU'VE MADE A MISTAKE!!

Refund everyone's money who wants it, rename this "APP" (not pro software) iMovie Pro and learn from

this.

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Answer 4

quique

Level 1

58 points

Jun 21, 2011 6:37 PM in response to Dan Hyman

Dan,

What would you want a “Pro” application for if obviously youare not a Pro yourself?

I absolutely agree with you on Apple giving you your moneyback if you are not satisfied. You could always look for better editingsoftware that fulfills your needs; or better you could design and write oneyourself that shows the whole world how an editing software should look andwork like.

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Answer 5

Dan Hyman Author

Level 1

40 points

Jun 21, 2011 6:41 PM in response to quique

What do you you mean not a Pro yourself? That doesn't even make sense.

I run my business on FCP and have been for 8 years.

Apple is playing games on the phone and avoiding refunds by blindly transferring

people to other lines..

I use video editing software and graphics software to create my products.

Saying I should design my own is ridiculous.

It's like going to a 5-star restaurant and the food is bad, and the cook coming

out and telling you to cook it yourself.

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Answer 6

Jun 21, 2011 6:45 PM in response to Dan Hyman

I have also asked for my money back. Without the tools I'm used to using such as R3D support and SDI in and out, this software is useless to me.

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Answer 7

Jun 21, 2011 6:45 PM in response to quique

what a stupid and nasty post.

How can you judge whether someone is a Pro or not if you dont even know them.

Guess the weight of your brains arent causing your flat-footedness

quique wrote:

Dan,

What would you want a “Pro” application for if obviously youare not a Pro yourself?

I absolutely agree with you on Apple giving you your moneyback if you are not satisfied. You could always look for better editingsoftware that fulfills your needs; or better you could design and write oneyourself that shows the whole world how an editing software should look andwork like.

Reply

Answer 8

Dan Hyman Author

Level 1

40 points

Jun 21, 2011 6:45 PM in response to Thomas Koch2

Yes, thank you Thomas. USELESS!!!!

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Answer 9

quique

Level 1

58 points

Jun 21, 2011 6:58 PM in response to Dan Hyman

What I am saying is that you are over reacting. Ipre-ordered FCP 1 and have used it since. That paradigm that helped ustransition from linear/tape editing to the non-linear/digital world was greatfor that transition, but after ten years it was holding us back from the real potentialthat can be achieved in the digital world. A real radical paradigm shift was inorder. Is this it? I don’t know. Maybe someone else comes with a better one.Having FCP7 just 64 bit was no an option. I know it may cause some hassle inthe beginning, but you could really give it a try. Really, to come to any conclusionafter less that 24 hours is a bit hasty, I believe. You still have yourprevious FCP copy and it till works just as it did this morning; it should notaffect your business in the short or medium term at all. On the other hand, whoknows, maybe FCPX was the medicine the doctor ordered even if it tastes badfirst.

And again, I believe you have every right to get your money back and I hope you do. Just don't think everyone thinks like you do; and yes, I know that I may be just wrong myself.

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Answer 10

quique

Level 1

58 points

Jun 21, 2011 7:05 PM in response to Studio Engineer

How can you judge a complex software like FCP without really knowing it (less that 24 hours is not enough to really come to any conclusion)? I believe the post was as nasty or not as the the first post was to those people who worked for years on FCPX. I am sure they don't agree with it and they may say the same things you said about my post regarding their work. Lets give it a try before insulting them too.

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Answer 11

Moumea

Level 1

0 points

Jun 21, 2011 7:08 PM in response to Dan Hyman

Totally Agree. Of course, what I would rather have is Final Cut Pro 8.

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Answer 12

Jun 21, 2011 7:11 PM in response to quique

In FCP 1 it was a unique and exists only Media Composer ($ 200,000).

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Answer 13

Dan Hyman Author

Level 1

40 points

Jun 21, 2011 7:25 PM in response to Nivardo Cavalcante

I'm just confused at the product itself. It's a newer version of Final Cut Pro. You would assume (I know, I know)

that a newer version of a product would mean 'better', 'upgraded', 'enhanced'.

This is not the case. Yes, it is faster, but faster with less options. It excludes a lot of key PRO features we have come to rely on.

I hope you're right and I hope I do get my money back. I will never use this software. Editing should be

fast and pain-free so you can focus on the creative. This app is cumbersome and watered down.

I just hope Apple makes an adjustment - although the historical hubris in cases like this have proven otherwise.

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Answer 14

quique

Level 1

58 points

Jun 21, 2011 8:05 PM in response to Dan Hyman

It’s a bit like when we went from Mac OS 9 to Mac OS X. Istill have my Mac OS X Public Beta optical disc. There were many shortcomingsat the beginning; scanners, printers, software… yet Apple could not reallystand still with a code that was cracking all over. Apple was not too populareither with Pros or anybody for that matter; yet the Classic Mac OS that workedjust fine for so many years had become a dead end with the changes in newtechnology and the new generation of users. I wouldn’t dream of using Mac OS 9now, not even Tiger for that. But the transition to this better OS was notwithout its pains at the begging. I think it has paid off. I believe we’re inthe same lines with this transition. Might be hard at the beginning, but itwill pay off in the not to far future, and it is better to be there from thestart, you’ll be ahead.

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Answer 15

Jun 21, 2011 8:22 PM in response to quique

I guess I can buy that analogy. My real concern is that I'm not sure I can trust Apple to committing the time and resources that could make FCPX a viable platform in the future. I'm more than happy to fiddle with the new interface and wait for the features I need, but it makes me nervous to wait for new features when I don't know if they're coming.

The real question in my mind is whether Apple is committed to making an industry-standard piece of software, or whether they're committed to oversimplifying the interface to make it more friendly to iLife users.

quique wrote:

It’s a bit like when we went from Mac OS 9 to Mac OS X. Istill have my Mac OS X Public Beta optical disc. There were many shortcomingsat the beginning; scanners, printers, software… yet Apple could not reallystand still with a code that was cracking all over. Apple was not too populareither with Pros or anybody for that matter; yet the Classic Mac OS that workedjust fine for so many years had become a dead end with the changes in newtechnology and the new generation of users. I wouldn’t dream of using Mac OS 9now, not even Tiger for that. But the transition to this better OS was notwithout its pains at the begging. I think it has paid off. I believe we’re inthe same lines with this transition. Might be hard at the beginning, but itwill pay off in the not to far future, and it is better to be there from thestart, you’ll be ahead.

Reply