9 Replies Latest reply: Feb 26, 2012 9:30 AM by Fred*M.
jody1843 Level 1 Level 1 (0 points)

My iPad is only 6 months old and recently stopped holding a charge.  I've followed all the help topics and pointers but nothing works.  The iPad goes from 80-90% down to 2% overnight while its turned off. Does this mean I need to send it back to Apple?


iPad, iOS 4.2
  • Fred*M. Level 4 Level 4 (2,380 points)

    Jody-

     

    That sounds bad.  If you make an appointment with the Apple Store Genius, they can do diagnostics to verify there is a problem.  If it is covered under the warrantee, they will probably replace it on the spot.

     

    If not under warrantee, Apple's replacement or repair price may not be the best.  Search the web for iPad repair centers.

     

    Fred

  • jody1843 Level 1 Level 1 (0 points)

    Hi Fred,

    Thanks for the suggestion.  I will keep that in mind - I actually saw another response on this forum after I posted my question that may solve my problem.  It was a suggestion to go in and turn off all of my applications, which I had no idea were actively running even when the iPad is turned off. 

     

    The user said they had gone into the Apple store and an employee told them about how the newest release of the OS was doing this and that by double clicking on the iPad when coming out of sleep mode will bring up all the applications at the bottom of the screen.  Then by touching and holding one application, they will begin to shake and also shows a + and - sign if they are active.  I clicked the - sign on all my applications except Settings and recharged the iPad again.  So far today it has not run down at all each time I check it.  It made sense to me since the only thing that changed on my usage is how many downloaded programs I have added to it.  All of them were actively running.

     

    I only wish Apple would supply this information at the time they provide the updates to the OS.

  • Fred*M. Level 4 Level 4 (2,380 points)

    Jody-

     

    The top right button on the iPad is a "Sleep" button - not an on/off button!  If you really want to turn it off, hold the Sleep button for several seconds until a red arrow appears that says, "slide to power off".  It takes a few more seconds to power off.  When you press the Sleep button again, the Apple logo appears for a few seconds before you can "slide to unlock".

     

    It is true that some Apps can continue to run while the iPad is asleep, especially those like music that continues to play or mail that can alert you when a new message comes in.  Many if not most of the Apps that appear when you double-click the Home key are just "recently used", and are not actively running.

     

    Hopefully you have solved your problem by turning off an active App that caused your battery to run down.

     

    Fred

  • jody1843 Level 1 Level 1 (0 points)

    Wow, more great information I did not realize.  Thanks.  I don't know that I have ever turned off my Ipad then.  I will incorporate that into my shutdowns too.

  • Fred*M. Level 4 Level 4 (2,380 points)

    Jody-

     

    I think your experience is not typical.  The reason the Sleep button doesn't turn off the iPad, is that sleep is usually good enough.  There is normally extremely low battery drain when sleeping.

     

    Fred

  • Philly_Phan Level 6 Level 6 (12,815 points)

    jody1843 wrote:

     

    Hi Fred,

    Thanks for the suggestion.  I will keep that in mind - I actually saw another response on this forum after I posted my question that may solve my problem.  It was a suggestion to go in and turn off all of my applications, which I had no idea were actively running even when the iPad is turned off. 

     

    The user said they had gone into the Apple store and an employee told them about how the newest release of the OS was doing this and that by double clicking on the iPad when coming out of sleep mode will bring up all the applications at the bottom of the screen.  Then by touching and holding one application, they will begin to shake and also shows a + and - sign if they are active.  I clicked the - sign on all my applications except Settings and recharged the iPad again.  So far today it has not run down at all each time I check it.  It made sense to me since the only thing that changed on my usage is how many downloaded programs I have added to it.  All of them were actively running.

     

    I only wish Apple would supply this information at the time they provide the updates to the OS.

    I wouldn't rely on that.  The drain that you're describing is significant.  Further, the app listing at the bottom is a "Recents Tray."  It lists all of the apps that have been used recently but they are not necessarily running and, in fact, are probably not running.

     

    I have two easy suggestions, one or both of which you may have already done.  Then, if you're still having difficulties, I'd go to Apple.  A hardware failure is not unreasonable.

     

     

    1. Charge the iPad overnight using the charger that came with the iPad.  Do not use an iPhone charger or an iPod charger and do not use a computer USB port.  Then, operate the iPad until it shuts down automatically.  Ignore any low battery warnings that may appear.  This doesn't do anything for the battery but it ensures that the battery meter is giving correct indications.

     

    2. I don't fully understand what the System Reset does but I've found that it cures many ills.  It's easy, quick and harmless:  Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.

     

     

  • jody1843 Level 1 Level 1 (0 points)

    So far by keeping the applications "off" and turning the iPad completely off each time I use it I have not seen any drains like I was experiencing.  In fact it still has not drained completely from my charge last week on 6/22 and I use my iPad at least 2-3 hours every evening.  Once it drains down completely I will try your first suggestion and stop shutting it down completely to see if that causes any quicker drain.  If so I'll try the reset then go to Apple with the problem.

     

    Thanks for the suggestions.

  • ikituto Level 1 Level 1 (0 points)

    Mine is brand new and no wifi, and even when I turn off all app and put it to sleep it doesn' keep the cahrge for more than 3 hours.

  • Fred*M. Level 4 Level 4 (2,380 points)

    Ikituto-

     

    Let the iPad run down until it stops working.  Then use the iPad wall charger to charge it overnight.  That will calibrate the iPad's battery measurement.

     

    After you do this, you should get 8 to 10 hours of operation starting from 100 percent charge.  Someone said their iPad's charge went down 10 percent per hour of use.

     

    If that does not help, your iPad may be defective.  Show it to an Apple Store Genius.  If the Genius can't fix it, you may get a replacement iPad.

     

    If there is no Apple Store near you, look for an Apple Authorized Repair Center.  There may be one in your city.  <Apple Authorized Repair Centers>

     

    Fred