Previous 1 12 13 14 15 16 Next 380 Replies Latest reply: Aug 18, 2014 11:43 AM by dbreakey Go to original post
  • cathy fasano Level 2 Level 2 (340 points)

    Since I only have one machine at 10.6.8 (gotta turn off Admin privs on the boss's computer!!! ) I'd rather stick to messing with that one machine rather than breaking printing for everyone else.

     

    I found the crash reporter log, and it starts out:

     

    Process:         lpd [7781]

    Path:            /usr/libexec/cups/backend/lpd

    Identifier:      lpd

    Version:         ??? (???)

    Code Type:       X86-64 (Native)

    Parent Process:  cupsd [7775]

     

    Date/Time:       2011-07-01 14:24:15.191 -0500

    OS Version:      Mac OS X 10.6.8 (10K540)

    Report Version:  6

     

    Exception Type:  EXC_ARITHMETIC (SIGFPE)

    Exception Codes: EXC_I386_DIV (divide by zero)

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

    So I'm hoping that replacing the lpd file will do the trick...

  • pengtao Level 2 Level 2 (280 points)

    You can tell that one computer that this printer needs to have SNMP off.

    Try this:

     

    1. Go to /etc/cups/ppds directory, and find that file with the same name of the printer queue, with a .ppd extension.

    2. Add a line "*cupsSNMPSupplies: False" to the end of that .ppd file.

  • cathy fasano Level 2 Level 2 (340 points)

    Grabbing /usr/libexec/cups/backend/lpd off of a 10.6.7 machines seems to have fixed my troubles.

     

    (Also gave the boss a hard time about saying "ok" to the upgrade!)

  • enzomerino Level 1 Level 1 (0 points)

    I tried that several times but only replaced the llp iip and dnssd files.

    Do you replaced the whole folder?

     

    I cant print to a Konica Minolta Bizhub c360. It's really a pain in the neck!

     

    Apple please fix this ASAP... you are making me lose money!

  • Michael Weaver2 Level 1 Level 1 (0 points)

    We are having major problems with the print queues pausing on those machines (iMacs, Mac Pros, Mac Mini Servers, and XServes) where we applied the OS X 10.6.8 update. Machines without the update are printing fine. Those machines with trouble now, were fine until we applied the update and they stopped printing. The printer is a Konica Minolta BizHub 353P. We need a fix soon Apple!!! We are dead in the water with those machines affected by the update error. I can't understand why a perfectly running machine winds up working worse after an OS update.  Shouldn't these updates improve on the machine operation, not reduce its function?  Don't you people ever check these things before releasing a final update?  Come on Apple get it right!

  • Mike Permann Level 1 Level 1 (5 points)

    Did you try turning off SNMP on the device to see if that resolves the issues with the Mac OS 10.6.8 clients?

  • Michael Weaver2 Level 1 Level 1 (0 points)

    We had SNMP turned off on this device before the update. Remember, this machine ran fine until the update. We had thoroughly tested the setup and had it running fine with 30 different Macs on our network for the past three years - until now.

  • pengtao Level 2 Level 2 (280 points)

    Try this:

     

    1. Go to /etc/cups/ppds directory, and find that file with the same name of the printer queue, with a .ppd extension.

    2. Add a line "*cupsSNMPSupplies: False" to the end of that .ppd file.

  • Carlo TD Level 3 Level 3 (550 points)

    On page 10, Lykeios has a solution.

  • avidf Level 1 Level 1 (0 points)

    Thanks garlun. Installing the below repair got me printing again!

     

    "find this one cnet and this is a much easier solution for those not so family with os x

     

     

    Was solved with this: http://www.geocities.jp/horiemonmail/Repair10.6.8.dmg

    "

  • Bill Posters Level 1 Level 1 (0 points)

    I have exactly the same error message.   I have a macbook with an Epson SP RX650 printer attached.  Neither Epson nor Apple solutions have fixed the problems.  I'm afraid most of the fixes I have read are far too technical for me to understand.  I need Apple to acknowledge the problem and get working on it.  Now they want to charge me for technical assistance.  I have been an apple user since the 1980's but the love affair is fast coming to an end.  Surely Apple could add a "Report a Problem" to their downloads as they do in Itunes.  I have found it almost impossible to get help from them.  I'm far from impressed.  They have to make fault reporting simpler so they know what the problems are that they create with these upgrades!  Very disenchanted with Apple!

  • Matt Broughton Level 5 Level 5 (4,980 points)

    Bill Posters wrote:

     

    I have exactly the same error message. 

     

    That error message has been a problem for various Epson users at different points during Snow Leopard.  It is most likely a driver problem that Epson will have to address.  Apple does not write the printer drivers.

    Surely Apple could add a "Report a Problem" to their downloads as they do in Itunes.  I have found it almost impossible to get help from them.  I'm far from impressed.  They have to make fault reporting simpler so they know what the problems are that they create with these upgrades!  Very disenchanted with Apple!

     

    You can and should submit bug reports and other feedback to Apple at http://www.apple.com/feedback/macosx.html

  • Bill Posters Level 1 Level 1 (0 points)

    Thanks Pahu.  I have the exact same problem as the user you are trying to help.  Apple walked me through the process you have outlined and even had me disconnect the printer from the computer after turning it off.  Unfortunately the process didn't solve my problem .  I'll continue to monitor replies to see if you fix  works for others.

  • Bill Posters Level 1 Level 1 (0 points)

    Thanks Matt.  I'll chase Epson.

  • Matt Broughton Level 5 Level 5 (4,980 points)

    I doubt it will make you feel any better, but I had the same problem with my SP 1280 and a previous release of the Epson drivers. 

     

    Did you by any chance update to the recently released Epson drivers 2.7?  If that is the case, that may have caused the problem. There maybe something wrong with the driver for you printer in that update. 

    I see that Apple still has the Epson 2.6 drivers available for download at http://support.apple.com/kb/DL900.

     

    I have also seen cases where one of the update scripts did not run when updating Epson drivers.

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