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The iPhone "..." could not be synced because the sync session failed to start

I am trying to sync my iPhone 4 with iTunes and I receive this "The iPhone 'XYZ's iPhone' could not be synced because the sync session failed to start." I have synced this phone many times in the past without any issues and this error just started to occur. I have done all the usual: reset my phone settings, restarted my computer etc. Does anyone have any suggestion as to what I could do?

iPhone 4, Mac OS X (10.6.7), Mac OS X (10.6.8)

Posted on Jun 24, 2011 8:32 PM

Reply
242 replies

Nov 30, 2011 4:20 PM in response to FL_iphone_user

Thanks for the tips FL - unfortunately - no luck. Was already on the latest everything (no betas), did the trash emptying and disbaled icloud. Can't say I know how to do an icloud sync?


Anyway, after trying everything, I did a full erase/restore with the latest 5.1 beta and then a backup restore to a backup about a month ago just in case to avoid corruption in a backup. All is well... FINALLY!!


I am going to keep my wifes iphone 4 broken so when apple gets back to me on the bug I submitted, maybe they can get to the bottom of this.

Nov 30, 2011 5:19 PM in response to greenhut

Regarding the iCloud, you have to enable the iCloud and not disable it. If you disabled it you have to reactivate it and recreate the account. Then either sync up to the Cloud with your device or iTunes. You can do this after installing the new software update. After you install the update on your device, your device will ask you if you want to use the Cloud or not. You can also control the iCloud settings under Settings | iCloud like I said above.


After you sync with the Cloud and everything goes well, then change it back to the USB option but you must complete the sync with the Cloud if you messed around with the settings.


Also enable the option in iTunes to sync via Wifi.


The problem seems to involve the Trash and the iCloud via Wifi.


Although someone mentioned about Outlook mail, I did not do anything with my Outlook mail.


Look in Settings | iCloud carefully.

Dec 28, 2011 4:44 PM in response to BobHinCF

I think people that experience this problem fall into one of two categories:


1. Intermittent failures that are typically solved by restarting,etc.

2. People that can not start a sync despite the simple tips in this thread.


I was in the latter category. Until I did a clean restore of the entire device, I couldnt sync. Then sometimes minutes, sometimes days later, I would again not be able to sync, and no simple remedies worked. Only anothe full restore would allow syncing again.


I think I finally figured out my issue. I was also having a problem with itunes match. A number of people have seen a similar issue where empty playlists get duplicated thousands of times. I had 67,000 emoty playlists. Turns out they were all synced up to icloud, so even after a restore (as above), they would come back. I finally got rid of the playlists by using a script that deleted them one at a time (took like 8 hours). If you have this problem, once the script finishes, be sure to allow itunes to run for a while to syn all the local deletes to icloud. I made the mistake of not waiting long enough, and 5000 came back. After subsequently removing them cleanly, I hae not had any problems syning. Certainly could see why 60,000+ playlists might cause the sync process to vomit.


After a month of this nonsense, I am finally free of the playlists and syncing reliably.

The iPhone "..." could not be synced because the sync session failed to start

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