FalakShah

Q: The iPhone "..." could not be synced because the sync session failed to start

I am trying to sync my iPhone 4 with iTunes and I receive this "The iPhone 'XYZ's iPhone' could not be synced because the sync session failed to start." I have synced this phone many times in the past without any issues and this error just started to occur. I have done all the usual: reset my phone settings, restarted my computer etc. Does anyone have any suggestion as to what I could do?

iPhone 4, Mac OS X (10.6.7), Mac OS X (10.6.8)

Posted on Jun 24, 2011 8:32 PM

Close

Q: The iPhone "..." could not be synced because the sync session failed to start

  • All replies
  • Helpful answers

first Previous Page 17 of 17
  • by acanberk,

    acanberk acanberk May 22, 2014 5:55 AM in response to FalakShah
    Level 1 (0 points)
    May 22, 2014 5:55 AM in response to FalakShah

    I had the same problem. In my case the cause was an mp3 file which has chinese characters in filename. i noticed that on music library and removed it. Then the sync process completed successfully.

  • by dylankhoolim,

    dylankhoolim dylankhoolim Aug 19, 2014 10:11 PM in response to zsungi
    Level 1 (0 points)
    Aug 19, 2014 10:11 PM in response to zsungi

    I've tried about everything I can find on the internet and I still can't sync my MSoutlook 2013 to my iPhone. My PC crashed and I had to resintall most of my software including MS Outlook 2013 and iTunes. Prior to the reinstall, I could not synch iPhone to my MS outlook 2013 without any problems.

     

    I think the problem may be at the stage when iTune and MS outlook tries to communicate.

    ITunes unchecks the "sych contacts oulook" and "sycn calendar with oulook" buttons when the synch button is pressed.

     

    This is what I am running:   Windows 8.1, IOS 7.1.2, iTunes 11.3.1.2, Ms Outlook 2013 locally installed on my laptop

     

    This is what I've done. The "-" is the result.

     

    1. Run as administrator                                                      -done. Didn’t work
    2. Msoutlook addins                                                            -All modules enabled and installed.
      1. itune outlook addin
      2. outlook change notifier
    3. ran scanpst.exe.                                                               -Seems okay. Didn’t work
    4. Stop zonealarm                                                                -didn’t work
    5. Check read write access right.                                    -Seems Okay. Didn’t work
      1. C:\Users\USER\AppData
      2. C:\Users\USER\AppData\Roaming
      3. C:\Users\USER\AppData\Roaming\Apple
        Computer\SyncServices\Local\TFSM
    6. Run network connectivity test on iTunes (under Help menu).
      1. Test results

     


     

    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)


     

    LENOVO 20301


     

    iTunes 11.3.1.2


     

    QuickTime 7.7.5


     

    FairPlay 2.6.15


     

    Apple Application Support 3.0.6


     

    iPod Updater Library 11.1f5


     

    CD Driver 2.2.3.0


     

    CD Driver DLL 2.1.3.1


     

    Apple Mobile Device 7.1.2.6


     

    Apple Mobile Device Driver 1.64.0.0


     

    Bonjour 3.0.0.10 (333.10)


     

    Gracenote SDK 1.9.6.502


     

    Gracenote MusicID 1.9.6.115


     

    Gracenote Submit 1.9.6.143


     

    Gracenote DSP 1.9.6.45


     

     


     

    iTunes Serial Number 009CBDF80F31C348


     

     


     

    Current user is an administrator.


     

    The current local date and time is 2014-08-20 12:45:36.


     

    iTunes is not running in safe mode.


     

    WebKit accelerated compositing is enabled.


     

    HDCP is supported.


     

    Core Media is supported.


     

     


     

     


     

    **** External Plug-ins Information ****


     

     


     

    No external plug-ins installed.


     

     


     

    **** Network Connectivity Tests ****


     

     


     

    Network Adapter Information


     

     


     

    Adapter Name:        {EAB7F8D5-F451-4247-9A0F-11D63935D415}


     

    Description:            Bluetooth
      Device (Personal Area Network)


     

    IP Address:             0.0.0.0


     

    Subnet Mask:          0.0.0.0


     

    Default Gateway:    0.0.0.0


     

    DHCP Enabled:      Yes


     

    DHCP Server:        


     

    Lease Obtained:     Thu Jan 01
      08:00:00 1970


     

     


     

    Lease Expires:       Thu Jan 01
      08:00:00 1970


     

     


     

    DNS Servers:        


     

     


     

    Adapter Name:        {7C2B2323-F990-4CC0-865A-B4ABFBE85F5F}


     

    Description:            Microsoft
      Wi-Fi Direct Virtual Adapter


     

    IP Address:             0.0.0.0


     

    Subnet Mask:          0.0.0.0


     

    Default Gateway:    0.0.0.0


     

    DHCP Enabled:      Yes


     

    DHCP Server:        


     

    Lease Obtained:     Thu Jan 01
      08:00:00 1970


     

     


     

    Lease Expires:       Thu Jan 01
      08:00:00 1970


     

     


     

    DNS Servers:        


     

     


     

    Adapter Name:        {1320363A-440A-4CA8-83BC-A715A67C424A}


     

    Description:            Qualcomm
      Atheros AR9485WB-EG Wireless Network Adapter


     

    IP Address:             192.168.1.2


     

    Subnet Mask:          255.255.255.0


     

    Default Gateway:    192.168.1.254


     

    DHCP Enabled:      Yes


     

    DHCP Server:         192.168.1.254


     

    Lease Obtained:     Wed Aug 20
      11:34:44 2014


     

     


     

    Lease Expires:       Wed Aug 20
      15:34:44 2014


     

     


     

    DNS Servers:         192.168.1.254


     

     


     

    Adapter Name:        {5DC5D909-9F8C-40BE-9C00-24436F016B9F}


     

    Description:            Realtek
      PCIe FE Family Controller


     

    IP Address:             0.0.0.0


     

    Subnet Mask:          0.0.0.0


     

    Default Gateway:    192.168.1.254


     

    DHCP Enabled:      Yes


     

    DHCP Server:        


     

    Lease Obtained:     Thu Jan 01
      08:00:00 1970


     

     


     

    Lease Expires:       Thu Jan 01
      08:00:00 1970


     

     


     

    DNS Servers:        


     

     


     

    Active Connection: LAN Connection


     

    Connected:             Yes


     

    Online:                    Yes


     

    Using Modem:        No


     

    Using LAN:             Yes


     

    Using Proxy:           No


     

     


     

    Firewall Information


     

     


     

    Windows Firewall is off.


     

     


     

    Connection attempt to Apple web site was successful.


     

    Connection attempt to browsing iTunes Store was successful.


     

    Connection attempt to purchasing from iTunes Store was successful.


     

    Connection attempt to iPhone activation server was successful.


     

    Connection attempt to firmware update server was unsuccessful.


     

    The network connection timed out.


     

    Connection attempt to Gracenote server was successful.


     

    Last successful iTunes Store access was 2014-08-20 08:07:39.


     

     


     

     


     

    **** Device Connectivity Tests ****


     

     


     

    iPodService 11.3.1.2 (x64) is currently running.


     

    iTunesHelper 11.3.1.2 is currently running.


     

    Apple Mobile Device service 3.3.0.0 is currently running.


     

     


     

    No Universal Serial Bus Controller found.


     

     


     

    No FireWire (IEEE 1394) Host Controller found.


     

     


     

    Connected Device Information:


     

     


     

    Ann's iPhone, iPhone 5 (CDMA) running firmware version 7.1.2


     

    Serial Number:       C38K9S2NDTWG


     

     


     

     


     

    **** Device Sync Tests ****


     

     


     

    Sync tests completed successfully.


     

     


     
     

     

     

     

     

     

    1. Deleted lockdown folder                                              -Didn’t work
    2. Deleted                                                                        -Didn’t work
      1. C:\Users\USER\AppData\Roaming\Apple
        Computer\Logs\MobileSync
      2. C:\Users\USER\AppData\Roaming\Apple
        Computer\MobileSync
    3. Uninstall in the following order:                                -Didn’t work
      1. iTunes
      2. Apple Software Update
      3. Apple Mobile Device Support
      4. iCloud
      5. Bonjour
      6. Apple Application Support
    4. Reset Iphone to factory setting                                 -Didn’t work
  • by r.h.j.p,

    r.h.j.p r.h.j.p Aug 26, 2014 2:21 AM in response to FalakShah
    Level 1 (0 points)
    iPhone
    Aug 26, 2014 2:21 AM in response to FalakShah

    In case any one else is still struggling with this I thought I'd post my solution.

     

    I have had several serious issues with my iPhone and what worked for me was, resetting the lockdown folder.

    That was, surprisingly, one of apple's suggestions, you can find more here.

first Previous Page 17 of 17