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Safari isn't remembering ANYTHING.

659 Views 14 Replies Latest reply: Jun 27, 2011 1:15 PM by b noir RSS
thomassooo Level 1 Level 1 (5 points)
Currently Being Moderated
Jun 25, 2011 6:55 AM

When i go onto a website, E.G, youtube and log in and then close safari and reopen, it forgets it. If i go onto facebook log in and close, it forgets it. I have to keep typing it in. I have reinstalled Safari and i've deleted all the files and reset safari, no help. I did previously fix this by restoring PC, but that made it lose the .msi file which i managed to fix, but i no longer have a backup point so now i must fix this problem. If anyone knows how to fix this, please help me.

PS. I'm on Windows Vista SP2, running Safari 5.0.5. Sorry if i've posted in wrong place.

Compaq Desktop, Windows Vista, Vista SP2, Safari 5.0.5
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 25, 2011 4:08 PM (in response to thomassooo)

    Can you check something further for me please, thomas? (This isn't going to be a cure in itself, but it may help narrow in on possible causes of the issue.)

     

    Create a new Windows User account with full administrative rights. Log out of your usual account and log into the new one. (Don't use fast user switching to move between accounts.)

     

    Launch Safari in the new user account, visit youtube, log in, close and relaunch safari, visit youtube again.

     

    Are you still getting the same issue in the new user account?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 26, 2011 2:54 AM (in response to thomassooo)
    It still happens.

     

    That suggests a program files issue.

     

    I'd like to try another uninstall/reinstall, except that we'll take out both Safari and Apple Application Support this time (and take a few other explicit precautions along the way). Try the instructions from the following post:

     

    Re: Safari unable to work.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 26, 2011 3:41 AM (in response to thomassooo)
    would this interfear with my iTunes and iOS device backups

     

    No, it doesn't touch your content. It just removes some program files that iTunes also uses. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept. Both Safari and iTunes use some of the same program files, so those ones are stashed in AAS. So a complete uninstall of Safari (or iTunes for that matter) requires removing  AAS.

     

    AAS should reinstall when Safari is reinstalled. After that, iTunes should launch again.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 26, 2011 4:29 AM (in response to thomassooo)

    Let's try the instructions from the following post:

     

    Re: Safari unable to work.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 26, 2011 8:01 PM (in response to thomassooo)

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, does iTunes launch properly now?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 27, 2011 3:57 AM (in response to thomassooo)

    Fingers crossed in New Zealand.

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Jun 27, 2011 1:15 PM (in response to thomassooo)

    Woohoo! (This was a fiddly one.) Glad things are finally working properly for you again.

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