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Netflix - connection error with iPad and iPad2

For the past 3-4 days, I've been unable to connect my iPad or iPad2 (both via wifi) to Netflix. I'm getting the following error message;

Connection Error

We are unable to connect you to Netflx. Please try again later.

I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.


Is anyone else having the same problem?


64gb iPad, 32gb Touch,, Windows 7, various MBPs, iPads and iPods scattered throughout the house

Posted on Jun 25, 2011 7:14 AM

Reply
32 replies

Jul 23, 2013 10:07 PM in response to TowJam60

I think I've got this one. I noticed the same problem on my iPad 3. It was also happening on my android phone which is the brand new S4 (sorry apple). Anyway - My MacBook Pro streems fine so I shut the wifi off on my phone and used the 4G network and Netflix came through fine on my phone. THAT'S IT! It was a network connectivity issue, the app works fine and the computer works fine the only thing left is how they communicate. The odd thing was that I could get any other website on my ipad or my phone using wifi but not neflix. What I ended up doing was going to the wifi settings on my ipad, clicked the little arrow that points to the right (next to the network I was connected to) a window popped up with a button that read, "renew lease" (which renews your devices connection to the router) and presto chango everything was cool... hopefully it works for my phone too becasue I pay for data on the 4g network 😉


Hope this helps everyone!

Jan 12, 2014 4:06 PM in response to TowJam60

Hi everybody !


Just fixed the issue on my mom's iPad that only supports the 5.1.1 version. What you need to do is go to SETTINGS>GENERAL>RESET>RESET NETWORK SETTINGS. It will restart your iPad/iPhone/iPod and you need to log on to your wi-fi again and voila ! You can sign back into your netflix account (input the username And password). This will not change anything else on your device !!!

Feb 2, 2014 9:03 AM in response to TowJam60

So, I found an unfortunate answer, that worked in my case.


I uninstalled Netflix for iPad, and installed Netflix for iPhone.


It streams with lower definition, and the network connection rarely dies.


I think the high-def streaming was just overwhelming the iPad.


I can stream in high def over a chrome cast and three different wifi connected computers... but not the iPad.

Jun 24, 2016 5:41 PM in response to TowJam60

I hate to post on such an old thread but I had the same behavior today after changing my Netflix password. I use a password manager which generates 16 character passwords for me using letters, numbers, and special characters. This generated password happened to have a double quote " in it.


The changed password worked on 2 Xboxes, 2 PC's, a Note 4, and Kindle Fire HDX. However, both iPad Air 2's in my house stopped working immediately. I tried everything I could find including an IP release/renew, resetting to factory network settings, rebooting the router/modem, reinstalling the app, rebooting the tablets, etc.


All along my wife is saying "maybe it doesn't like those special characters" to which I replied something along the lines of "that's stupid I'm a software developer and there's no way it's that simple, it would be bulls**t if that's what it was..."


Now I'm eating crow because all I changed in the 16 character password was a " to a @ and both iPads log in fine now. All I can say is ***?

Netflix - connection error with iPad and iPad2

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