Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Supertooth Buddy - Bluetooth Issue

Hi,


I'm having issues pairing my iPhone 4 with my bluetooth car handsfree kit - http://www.supertooth.net/EN/buddyspecs.htm.


The story goes as follows...!


I smashed my iPhone 4 by accident on Tuesday - this phone paired correctly with the handfree kit. I received a replacement phone Friday and set this up ready to use with the handsfree kit - however it will not find the Supertooth Buddy regardless of what I do.


I have tried everything. I even turned on the smashed phone to make sure that it would still connect - it did within seconds. I then clicked on 'forget this connection' and cleared the memory and tried to re-find the bluetooth kit - it wouldn't.


Is this due to a recent update on the iPhone software or am I missing something - i'm using OS 4.3.3?


I have tried everything so any help would be appreciated!

Thanks.

iPhone 4

Posted on Jun 25, 2011 8:52 AM

Reply
Question marked as Best reply

Posted on Dec 29, 2011 8:30 PM

I have the exact problem. My iPhone 4 paired perfectly with the Supertooth Buddy. I got the 4s and it won't discover the bluetooth device. I also went back to my iP4 and "forget this device". Still no connection with the new 4s. My 4s can discover other bluetooth devices so it is not a problem on the iPhone end. It s an issue with the Supertooth Buddy. You can cancel all pairings on the Bluetooth Buddy by pressing the call/reject button while in pairing mode for at least 5 seconds. You should hear a beep. Once you do that means all pairings have been erased. Than try connecting again with your iPhone. Give that a try.


Unfortunately, my Supertooth does not give me that beep when trying to cancel all pairings which tells me something is wrong. I emailed Supertooth and I am waiting to hear back from them. Will update this forum if there is a solution.

17 replies
Question marked as Best reply

Dec 29, 2011 8:30 PM in response to Robert-D

I have the exact problem. My iPhone 4 paired perfectly with the Supertooth Buddy. I got the 4s and it won't discover the bluetooth device. I also went back to my iP4 and "forget this device". Still no connection with the new 4s. My 4s can discover other bluetooth devices so it is not a problem on the iPhone end. It s an issue with the Supertooth Buddy. You can cancel all pairings on the Bluetooth Buddy by pressing the call/reject button while in pairing mode for at least 5 seconds. You should hear a beep. Once you do that means all pairings have been erased. Than try connecting again with your iPhone. Give that a try.


Unfortunately, my Supertooth does not give me that beep when trying to cancel all pairings which tells me something is wrong. I emailed Supertooth and I am waiting to hear back from them. Will update this forum if there is a solution.

Jan 2, 2012 9:19 AM in response to incredibles11

I have the same model of the Supertooth and have recently got an iphone 4s. I am having the same problem that the device just keeps searching and wont find it. I also cannot reset the supertooth- it wont "beep" to suggest it has been done.


I would really appreciated either a solution on here or to read what Supertooth says in their reply.


Its funny how you really rely on these devices!

Jan 2, 2012 9:29 AM in response to Robert-D

This is what I received from Supertooth and it solved my problem. The key info in this email is that you had to hold your finger on the ON/OFF button for 10 SECONDS!!!!!! If I'm not mistaken that was not mentioned in their FAQ page or instrctions with the device:


Your Supertooth BUDDY must be in pairing mode before searching from thephone.1. From OFF, press and hold the On/Off button for 10 secondes until theBluetooth Indicator turns blinking red/blue. The handsfree kit is now inpairing mode.2. While the handsfree kit is in pairing mode, access the Bluetooth menuof your phone. Turn on the Bluetooth function and execute a Bluetoothsearch. (See your phone's manual.)3. When the phone displays the list of Bluetooth devices, select STBUDDY.4. If the phone asks for the password/pin code, enter 0000 and press Ok.5. The handsfree kit is now ready to use.

Aug 17, 2012 7:51 PM in response to Robert-D

Thanks incredibles, i was stuck on this problem too.


However i have a much bigger problem ever since i paired with this supertooth buddy...


I have an iphone 4 and ever since i paired i am unable to hear people on the phone itself (whens its not connected to the buddy) and they are unable to hear me. I can still make phone calls and answer phone calls like normal but no sound in either direction.


I have done everything i can think of; update OS, reset factory settings in at the telstra shop ..hit it, but no luck.


I did think maybe it wasnt the buddy device but it still voice records, plays sounds and everything.


One thing i found interesting was that when its not connected to the buddy and i make a phone call it is automatically on the speaker setting every time, i am able to deselect it but doesnt change anything. I did get a response when i hit the facetime option and then cancelled it. I could send and receive like normal, but that trick hasnt worked again.


The only other thing that i can say that might help anyone out there with my porblem is that when it is paired to the buddy and a call is connected and i select audio source and im taken to my three audio options; ST BUDDY R19, iPhone and Speaker. the speaker symbol indicating which option you have selected goes from the ST BUDDY R19 straight to the 'speaker' option within a few seconds of the call being connected, with out me doing anything. And then i am not able to change it to any of the other options..


Any help or questions would be greatly appreciated, thanks 🙂

Supertooth Buddy - Bluetooth Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.