App Store not seeing Final Cut Pro X store purchase
App Store not seeing Final Cut Pro X store purchase.
This is uniformly a UNRELIABLE way to make a professional purchase. While Motion and Compressor show INSTALLED, Final Cut Pro still shows the price. Going to my Purchase history does not show the purchase for any of the three Apps. I now can't risking installing them on a second computer.
Additionally, if I go to Purchased in the App Store, none of the three apps show as purchased.
Apple does not provide live App Store purchase support. I had to fight like **** (avoid answering any of their automated phone support questions) to get to a live Customer Service Rep. After explaining the details, they had no recommendation beyond, "Use email support for App Store purchases." After telling them that wasn't acceptable, especially for a supposed Pro App from someone who must do additional installs. they've escalated and I'm waiting for a call back.
On first callback they suggested trying to Authorize the computer through iTunes. I tested and reported to them, no change.
In my App Store account I see
FCP 299.99
Motion INSTALLED
Compressor INSTALLED
in Purchased tab I see
none of the three above apps listed as purchased.
I like the potential of FCPX but even if it were ready to go as a professional NLE, this is simply NOT the way a facility can trust making a purchase for multiple seats.
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As a side note, when I made the purchase, my credit card called me to confirm that it was legit because they were suspicious of a $300 iTunes purchase. Apparently Apple's info to the credit card companies indicates it as an iTunes purchase and they were rightfully unsure that someone was making a $300 music download.
