Previous 1 18 19 20 21 22 Next 444 Replies Latest reply: Apr 19, 2016 6:56 AM by gail from maine Go to original post
  • aramzey Level 1 Level 1

    So this topic becomes urgent with iOS 7. After I upgraded to the latest software, it wanted my iCloud ID and password, and it forces my old ID. When I try to delete the old iCloud account, it requires an apple ID password with the old apple ID username. After typing the password, it says wrong username or password. How to switch to the new iCloud ID on iOS 7?

  • delaneyj98 Level 1 Level 1

    I have the same problem!! PLEASE FIX!!!!!

  • Kainna Level 1 Level 1

    I have the same problem as you. I hope someone could help us answering our questions. Need it badly!! Help pls!

  • jimmydot Level 1 Level 1

    are you sure that it was not asking the iTunes user/pass with the iCloud user/pass, since they can be different but most have the same.

  • Kainna Level 1 Level 1

    Its asking the old itunes email address. I already change my itunes email address coz the old one was hacked. My itunes now on my new email address is working fine. Only on icloud i have problem. I want to change the email address on my icloud as it is the old one. Pls help

  • Surelycan Level 1 Level 1

    I Have same issue, my old email address in iCloud is dead and can't change to new address! Help, simple solution for a Neanderthal please?

  • tiff.benage Level 1 Level 1

    I am having the same problem. did you ever figure it out?

  • aramzey Level 1 Level 1

    I fixed the problem, but it won't work for everyone. Anyway, these are 2 steps that can help.


    1. My old apple ID username wasn't completely dead, it was just a deactivated inbox. So I changed my apple ID username back to that email address (which iCloud forced to use after the upgrade). Although it said that an activation email is sent to your email, but I succeeded to enter to iCloud without activation. After that I deleted the iCloud account, then again switched to the new apple ID, and then again entered iCloud with my ID and password.


    2. Just try to enter to the app Find Friends with your working apple ID and password. It can help.

  • Kainna Level 1 Level 1

    Hi aramzey. In my case the email add that i wanted to delete is still asking my password. I keep on putting the password on that old acct but it doesnt accept. I have new acct now for itunes but what i want is to change the email add to icloud to be the same in my itunes. Do you have any idea?

  • esteban2800 Level 1 Level 1

    Could be and nobody even has heard of at all. I called an Apple technician and she did not even know was an alias of Apple. I told her... exactly .... that's my point!

  • LBMAC1972 Level 1 Level 1

    OK GUYS... i have the problem too.  I spent 2 hours on the phone with Apple yday.  The problem is being sent to engineers for a fix!!  It is a software glitch!!!  I hope this help for now!

  • esteban2800 Level 1 Level 1

    Yes, that's an issue and I hope they come up with a fix pronto. Also, I wish they can tone it down on the bright colors, my eyes hurt reading my texts.

  • Privera021 Level 1 Level 1

    worked perfectly!

  • XxubuxX Level 1 Level 1

    THANK YOU!!! The person who posted the following instructions finally FIXED my issue where I had an old itunes id (which was an old email I didn't have access to anymore) and that somehow became the email used for my iCloud backup. It was easy to change my apple id to a new address I wanted for purchasing new apps and such BUT the iCloud backup email address was grayed out so I didn't know how to change it. I could reset it's password for some because it said my birthday I was entering was wrong even though it was correct. SO I finally just pulled the trigger and did the following


    sign out of your apple id by going to settings, store, then sign out.  Then, You go into settings and just delete your icloud account. You do this by going on settings, icloud, and scroll to bottom for delete account. It will tell that it's going to delete documents from your phone that are in icloud (to be honest I don't know the impact of this since I didn't have any "documents") Then you press the button that will let you keep your data inside your phone. Go to settings, store again and sign into it using your NEWER apple id (whichever you use) When you get back into icloud through settings, it should already have the apple id (the one you use/want to use) already done. if not, you can actually type it in now so its all good. then it will ask if it should merge whats on the phone with the icloud account, i clicked yes, MERGE. Now all is golden and I have 1 email account for apple store id as well as icloud backup

  • Sukhou Level 1 Level 1

    How about email that my icloud account is attached to no longer exists.  Also because it has been so long I no longer remember the password.  i could change things but can no longer remember the password and because the email no longer can not email me a new one!  Help

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