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download itunes error wont let me install

I keep getting two messages both start off with older versin of'apple Application support cannot be removed contact tech support group, other is the same but for apple software update.


Itthen says installer was interrupted before requested operations for itunes could be completed your system hs not been modiffied.


I've tried uninstalling both items manually and also going to common iles to delete and I get told cannot delete ASL.dll: Access is denied Make sure disk is not full or write protected and that teh file is not currently inuse.


Help, its driving me crazy.😕

Windows XP

Posted on Jun 28, 2011 12:31 PM

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1 reply

Jun 30, 2011 3:51 PM in response to selina01

I keep getting two messages both start off with older versin of'apple Application support cannot be removed contact tech support group, other is the same but for apple software update.


Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.


Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)


After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)


If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.


Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Application Support and Apple Software Updateentries and click "Remove".


Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

download itunes error wont let me install

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