Previous 1 2 3 Next 33 Replies Latest reply: Mar 28, 2016 4:06 PM by pennyfrombonita
Eric Setash Level 1 Level 1

My wife can not access her AOL email account through Mail.  She has accessed it for long time but this morning she came down and was prompted to enter her password. "The AOL IMAP server "" rejected the password for user xxxxx"  She entered her password but it wouldnt take.  She actually has two AOL email account that she accesses through Mail and neither would work.


She logged onto and was able to sign in.  She changed her passwords to be safe.  We went into Mail and Preferences and changed her passwords for each account making sure to save the changes.  But again, she was prompted to enter her password and still the same message as above.


After reading the boards here I went into Keychain Access and ran Keychain First Aid.  I ran Verify first and no problems found.  Then ran Repair and no problems found.  I shut the whole computer down and restarted.  No luck with getting mail to interface with AOL.  Note: on my user account (Admin) my AOL account is working fine.


The inbox error message is "Unable to Connect"  There may be a problem wit the mail server or network (not the case as I am getting my mail fine).  Verify the settings for account "xxxx - AOL Mail" or try again.  The server returned ther erro: The attempt to read data from the server "" failed


Then I went into her Ipad, where the mail was also not working, and deleted the mail account.  I went into to create the new account and go the message "The user name or password for "" is incorrect. 


Again, I can go to and log into her account and get her mail fine.


I dont know what to do.  Nothing seems to make sense.





iMac, Mac OS X (10.6.7)
  • Eric Setash Level 1 Level 1

    Ok, lucky me.  Now my AOL accounts wont work either.  I ran mail connection doctor and under the account found the following:


    host: -- port:587 -- socket xxxx - thread xxx QUIT


    get the same basic feedback everytime I run mail connection doctor.....

  • Eric Setash Level 1 Level 1

    Got a slightly different message this last time: 535 5.7.8 Error: authentication failed: authentication failure

  • Carlo TD Level 3 Level 3

    try changing the port to 993 and put a check box in use ssl. Also you could try changing the incoming mail server to

  • Eric Setash Level 1 Level 1

    Port is set to 993 and ssl is checked.  Now I am getting that it can not send from or - rejected password for user xxxx


    thanks, but no luck

  • Carlo TD Level 3 Level 3

    I believe aol uses both aim and aol for servers... set your smtp to Where you have aim you can substitute aol if you prefer or vice versa. I have mine set to aim.

  • Carlo TD Level 3 Level 3

    in your smtp you should not have any port number.and you should use default port number and you should not hav the SSL filled out in the smtp area.

  • clenigm Level 1 Level 1

    Mail stopped working w/AOL for me 3 days ago on all 4 computers and iphone.  I have two accounts and neither can send/receive mail.  Tried everything I can think of/found online like other users here.  Extremely frustrating to have to login to AOL server to check it.  I did discover today that I can disable the wifi on my iphone and connect just fine over 3G.  This tells me my settings and passwords are fine on the computers-seems to be a problem AOL has w/network connections.  Any ideas?

  • Eric Setash Level 1 Level 1

    I am receiving emails fine but cant send.  Its not just AOL smtp it is also gmail smtp that wont work.  It tries to log in but cant verify username and password.  Has to be a problem with Mail or Keychain.  Stumped and ******

  • Carlo TD Level 3 Level 3

    When editing the smtp and it says authentication select password and enter your username and password.

  • Eric Setash Level 1 Level 1

    Thanks but username and password are there

  • Carlo TD Level 3 Level 3

    try this, Open up your mail application. Go to preferences. click the plus sign under the accounts tab (not the minus sign!!!! because it will then remove the email from the computer- and it could be a pain getting it back- and I dont know how to do that, unless you have a timemachine back up but for now press the plus sign recreate the account... then compare what is different  to the older account then just use the minus sign on the newer accounts, leaving the older account intact).

  • Eric Setash Level 1 Level 1

    Ok, maybe got it fixed.  Tooling around the web I found a suggestion that it was a dns issue and that I should reset my router.  I did, and it looks like its working (fingers crossed).

  • Carlo TD Level 3 Level 3

    Hmm.. i just tried it and it looks like the port is different that is the only thing i see different.

  • djkramer Level 1 Level 1

    I am having the same issue.  Aol mail quit working on all our macs and iPhones yesterday.  AOL webmail still works.  I am getting "The AOL IMAP server “” rejected the password."  I reset modem.  Server port set at 993.  Arrrrg!

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