11 Replies Latest reply: Jun 30, 2011 8:30 PM by msliss
adambot3000 Level 1 (0 points)

Itunes has always been working fine on my pc up until one day, I click on the Itunes icon, and it looks like it's loading for like 3 seconds and then it does absolutely nothing...

I tried re-installing the program twice, nothing.

I tried opening MsConfig and disabling all applications upon start up except for Itunes and Quicktime (which I believe was a suggestion here on this website for this problem). But that did nothing...

Not to mention I re-booted the computer countless times... And that did nothing...


I don't really think giving out my computer performance specs really matters, only that I am running Windows 7 Home Premium 64-bit. The version of iTunes I have is the latest version 10.3 (64-bit) for Windows.


Can somebody please tell me what is going on and how to get my iTunes working again? I would highly appreciate it!! Thank you in advance!

iTunes, Windows 7
  • b noir Level 9 (72,060 points)
    I click on the Itunes icon, and it looks like it's loading for like 3 seconds and then it does absolutely nothing...


    Can you check something further for me please, adam? Is your QuickTime Player currently launching at the moment? Or is that also failing to launch (with or without an error message)?

  • adambot3000 Level 1 (0 points)

    Yeah Quicktime does the same thing as well... I don't use Quicktime but I did just try it and it does the exact same thing iTunes does...

  • b noir Level 9 (72,060 points)

    Many thanks.


    That's consistent with an application (other than QuickTime itself) having dropped old QuickTime componentry in your system files.


    So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.


    First we'll need to change some view settings.


    In your Start menu, open Computer.

    In your Organise menu, select Folder Options.

    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.

    Click OK.


    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).

    Open the "Windows" folder.


    If you have a 32-bit version of Windows, open the "System32" folder.

    If you have a 64-bit version of Windows, open the "SysWOW64" folder.


    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • adambot3000 Level 1 (0 points)

    Yeah I found a Quickime Folder and those two files you mentioned, plus files: quicktime.qtp and quicktime.cpl. Should I delete these files??

  • b noir Level 9 (72,060 points)

    Perfect, thanks.


    Drag the QuickTime.qtp, the QuickTime.cpl and the entire QuickTime folder out of System32 (or SysWOW64) and onto your desktop. Are you able to launch iTunes now?

  • adambot3000 Level 1 (0 points)

    It opened! And so did Quicktime!

    Thanks so much!

    But now I tried to connect my ipod to my computer and it tells me that "This apple device cannot be connected until Apple Mobile Device Service is turned on." How do I turn that back on?

  • b noir Level 9 (72,060 points)

    Excellent news.


    Let's try the following document with the AMDS issue:


    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • adambot3000 Level 1 (0 points)

    Okay yeah I just found that article right before you showed me it, lol!

    Thanks so much for your help! Now I can listen to my music and update my ipod again!

  • b noir Level 9 (72,060 points)

    You're welcome, adam! Glad you're up and running again.

  • msliss Level 1 (0 points)

      i am actually having the same issue. after updating itunes to the new 10.3 it just stopped opening. as of right now i have itunes uninstalled and when i try to reinstall it, it doesnt complete the installation. what should i do?

  • msliss Level 1 (0 points)

    i am trying to follow the steps that you have given except

    system32 has no quicktime files

    syswow64 has the 2 files that you mentioned: quicktime.qts and quicktimevr.qtx


    what should i do now to get my itunes working again? please help