4 Replies Latest reply: Jul 5, 2011 1:37 PM by Barry Fisher
Barry Fisher Level 3 (660 points)

Hi, Since I've updated, everytime I go to print on any of the printers I'm connected to at work, which up to a couple of days ago and the update I keep getting that printer is paused, but won't resume no matter what.  Any thoughts? 


Printers are Toshiba printers at work, couple different models, none of which now will print for me.  I'm using a MBP Late 2008, 8GB ram. (have repaired permissions). 


Thoughts and thanks in advance for any ideas you may have.

  • PAHU Level 6 (16,105 points)

    A number of users have experienced the same problem as you after the 10.6.8 update. Have a read of this thread. For many the solution has been to replace the 10.6.8 cups backend services with the versions present in 10.6.7. So if you have been using Time Machine you can follow the same procedure of restoring some of the files located in /usr/libexec/cups/backend. Depending on what protocol the Mac is using to connect to the Toshiba you can just replace this backend. To determine what backend is being used, open Print & Fax and select the Toshiba queue. Then click on Options & Supplies and look at the General tab. You will see the print queue URL and this will show what protocol is being used, such as lpd, socket or dnssd. Once you know this you can then just restore the old backend service and replace the new version.

  • kevinremax Level 1 (0 points)

    Hi Barry,

       I am having the same problem.  Toshiba printer.  Can not get anything to print since the update.  Thanks Apple!  My productivity at work is costing me MONEY!

  • Barry Fisher Level 3 (660 points)

    I will try that.  I have to see what my last back up in time machine was. It should be in 6.7.  That is something I would never have thought of on my own.  Thanx, I'll give it a try and post back here when I get a chance. Fortunately, my MBP is just my personal computer that I like to use at work, but I can still print from my windoze box, but it will be nice to get it sorted out.  Again thanks. 

  • Barry Fisher Level 3 (660 points)

    Pahu thanx.  I did check the thread out and it pointed to this little patch program.  I applied and just tried it at work for the first time.  When the printer started going, the pause menu came up, but this time, selecting unpause got it going and it printed fine, plus it cleared out what had lined up before.  Pahu, I was trying to find a way to change from a "helpful" answer to a "correct" answer, but somehow I can't seem to do so.  But thanks for your help and to all who replied.