1 Reply Latest reply: Jun 30, 2011 4:18 PM by b noir
Ally M Level 1 Level 1 (0 points)

when i try to update itunes it gets almost all the way to the end but then a window pops up with a message that says "the feature you are trying to use is on a network resource that is unavailable.  click ok to try again, or enter an alternate path to a folder containing the installation package 'i Tunes.msi' in the box below."  it only has 2 options in the box to choose from and they both don't work.  i don't know what to do. PLEASE HELP!!


iPod touch, Windows XP
  • b noir Level 9 Level 9 (72,015 points)
    "the feature you are trying to use is on a network resource that is unavailable.  click ok to try again, or enter an alternate path to a folder containing the installation package 'i Tunes.msi' in the box below."

     

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

     

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)

     

    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

     

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove".

     

    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?