6 Replies Latest reply: Dec 21, 2013 10:20 AM by tedwardrick
Woodwyn Level 1 (0 points)

I gave my mom an iPad as a present and set up an Apple ID with her information. However, I am paying for all of the related purchases and subscriptions with my credit card. At first all was well, I had my credit card info set up on the purchase page. Then I noticed that Apple automatically changed my Mom's account information from her name to my name. Likewise, if I would change it back, suddenly the credit card information had her name on my address. Somehow the purchases are going through this way, but this is not right. Is there any way to keep this information discrete the way it is supposed to be? What do parents do who set up iPads for their children and pay for the purchases? There must be a solution here.

  • Carolyn Samit Level 10 (103,365 points)

    The problem is trying to use two different Apple ID's on one device.


    Contact iTunes Billing:




    Click: iTunes Store Account & Billing  /  Billing Inquiries  /  Email Us

  • Woodwyn Level 1 (0 points)

    Hi, I appreciate the answer, but I'm not sure how that's the case. I'm not trying to use two different Apple IDs. We're only using her ID with two different names in discrete forms.


    This is no different than every electronic purchase I have ever made over the Internet. Apple's competitor Amazon.com is a perfect example, where I also have a user name. Apple offers both a shipping address and billing address. If Apple intended the Apple ID name and info to be used for payment, then they would have autofilled the payment fields with the Apple ID info, not left them blank for me to manually fill.


    No this is either a bug in Apple's system, or there is a simpler answer than contacting iTunes Billing. It simply makes no sense in the standard e-commerce model.

  • William Hainline Level 1 (5 points)

    I have this exact same problem, almost.  We use my mother's credit card to pay for the purchased on her Apple ID and mine as well.  (Two separate IDs.)  The problem though, is that on my Apple ID account, the "name" field is tied to my mother's credit card.  So now as far as Apple is concerned, my "name" is Linda.  (And I'm a guy, so this doesn't work well; and causes confusion when we call support.)  But when I change it back to being my name, the credit card doesn't work.  But when I change it to hers, then my entire iCloud account reverts back to being in her name.  This is stupid.  Apple should've perceived that some people would be paying for others' accounts.


    Please note -- the above answer by Carolyn is NOT relevant, helpful, useful, or in any way pertinent to this or the preceding question.  No one is trying to use two apple IDs for the same person.  Rather, the problem is that we have two Apple IDs being paid for by the same person, but want each Apple ID to retain its own unique name.

  • Texas Mac Man Level 8 (46,565 points)



    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.


    Phone: 800-275-2273 How to reach a live person: Press 0 four times


    Hours of Operation: Mon-Fri: 9am-5pm ET


    Email: iTunesStoreSupport@apple.com


    How to report an issue with Your iTunes Store purchase



     Cheers, Tom

  • williamfromnewport news Level 1 (0 points)

    Oh COME ON Texas Mac! I just got off the phone talking to Apple's now useless support. I clearly explained a very similar problem to this to a young lady with an indian accent, why do they all have indian accents, who talked like she was reading a script. She wanted the serial number of my MacBook then told me that my free telephone support has expired. THIS HAS NOTHING TO DO WITH A MACBOOK. So she then noticed that I have an iPad so she forwarded me to iPad support who have a 30 minute line and THIS HAS NOTHING TO DO WITH IPADS.


    The help on the website is fine for people who have questions that are bloody obvious in the first place. Don't you think that we don't bother to look there!!


    It's THIS SIMPLE I want to pay for the App and iTunes purchases on my AppleID using a credit card that doesn't have the same name on it as the one used by the AppleID. I'm not trying to hide anything or run a scam it's just that my formal name used by banks, credit cards etc is not the same as the name I use with family and friends. So, I want them to see "email from Graham", "Graham's calendar", etc etc, even be greeted with "Hi Graham" on iTunes and iCloud. Instead I get "Hi William" because my full name is used in the billing and William is the first name.


    What is wrong with Apple accounting that they can't see that the name used for billing isn't necessarily the name on the account. EVERYONE else lets me put whatever name I want on the account and the name the bank recognises on billing.

  • tedwardrick Level 1 (0 points)

    I have the similar situation, I use my mom's credit card simply I don't have one yet. So it's obvious that in the billing information I put my mom's name and contact, while the shipping address is in my name and contact. This ended up in some situations like emails from Apple will show my mom's name instead. This is frustratiing, I am trying to change the billing information to my name to see if the credit card will still work.