Currently Being ModeratedJul 2, 2011 4:39 PM (in response to HeyHeyHayley)
Error 0x8007045D: The request could not be performed because of an I/O device error
I think we should try running a chkdsk over your C drive with that one, Hayley.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you do the deletion now?
Currently Being ModeratedJul 3, 2011 11:50 AM (in response to b noir)
Actually, it's still not working. I'm hoping there's a simple fix for this. Now when I try to open iTunes it says:
"Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 1 (Windows Error 2)"
I've already tried installing again and I keep getting the same thing. Any ideas?
Currently Being ModeratedJul 3, 2011 2:52 PM (in response to HeyHeyHayley)
Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
Download and install the free trial version of WinRAR:
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)