Canon ImageClass c2100 Color Laser Printer and OS 10.6

In Australia we had the imageRUNNER iR C2100. This machine was an office copier/printer that had a EFI "Fiery" print controller. In the USA, the imageCLASS devices were more the size of personal copiers rather than business copiers, which also used the name imageRUNNER in the US.

Checking the Canon USA web site, I can see that this model as uses the Fiery controller. So for LDP printing you must enter a queue name of print and it must be entered in lower case. I would also suggest using the Generic Postscript driver rather than the LJ8500 (while many HP lasers use Canon engines the HP controller is often different to the Canon). So a summary of adding the print queue to the C2100 is;

Protocol: IP > LPD

Address: 192.168.123.169

Queue: print

Print Using: Generic Postscript

Just with regards to the C2100 IP address, ensure your Mac is also set to the same IP subnet. If you open System Preferences > Network and select what connection your Mac is using, then you can check that the Mac has an IP address of 192.168.123.x (where X is a different number to the printers 169) and the subnet mask is 255.255.255.0 and the Gateway (aka Router) is 192.168.123.254. If the Mac is using different addresses to the C2100 then you will have to change the Mac or printer so they can communicate with each other.

Did you confirm that the Mac and the C2100 can 'see' each other? On the Mac, you can open Network Utility and select the Ping tab. Here you can type the IP address of the C2100, set the number of Pings to 4 and then press the Ping button. If there is working path between the two devices then you should get 4 responses from the C2100 for each ping. If the results show something else then post those responses back here.

The other thing you can do is open Safari and type the IP address of the Mac as the URL. If there is a path between the two devices then this will connect to the internal web page of the C2100. If it doesn't show the internal web page then this also confirms that you have the Mac and the C2100 configured for different networks and this will cause the pausing issue.

If you do get a ping response, or can connect to the internal web page, then the pausing can be a result of the protocol you selected not being available on the C2100. As I mentioned before, for an LPD connection a queue name of print must be entered. But if the LPD/LPR setting is not enabled on the C2100 then this will cause the queue to pause. So you could try creating another queue to the C2100, but this time selecting HP Jetdirect-Socket for the protocol. While LPD can be disabled by default, RAW Port 9100 (which is known as HP Jetdirect-Socket on the Mac) is often on as this is the default protocol used by Windows - and it is important we don't upset Windows users ;-) With Jetdirect you will notice that no queue name is required, so all you need to enter is the IP address and then select Generic Postscript in the Print Using menu.

See how that goes for you....

That is good news that you can connect to the Fiery web page. It confirms that you have a network connection between the two devices so the queue pausing is not a result of the Mac not being able to see the printer.

The LPD/LPR setting is usually under the TCP/IP settings, at least it is with the newer models of Fiery controllers.

Did you try creating another print queue but selecting IP > HP Jetdirect-Socket instead? You can use Generic Postscipt for this queue. I am curious to see if you get the same paused or unable to connect message.

The settings do look correct. So the message with the HP Jetdirect-Socket connection is confusing. Can you open System Preferences > Network and reply with the network settings for the connection the Mac uses for your network. I need the IP Address, Subnet Mask and Router address.

Thank you. That does look correct also. So I am starting to wonder what could be the issue.

Given that your Mac setup looks fine then I want to print a configuration page from the C2100 to be sure that every setting is correct and enabled. So via the copiers touch panel, can you do the following;

1. Press the Function button
2. Choose Print Pages
3. Choose Configuration

This will print the configuration page for the Fiery controller. Under Network > Service you will see LPD and Port 9100. Both of these should be set to Yes.

If there is no LPD or Port 9100 setting then it is quite possible that this controller did not support those protocols. Yesterday I found the manual for the Color Network Printer Board-B1, which was for the iR C2105, so my reply was based on the info I saw in that Getting Started guide. The iR C2100 used an A1 board and I wasn't able to locate its manuals to confirm what settings it should have. Would you still have the manuals?

If this controller does not support LPD or Port 9100 then we could try enabling SMB and then use the Windows tab of the Add Printer browser on the Mac to connect to the printer. All you will need to do on the copier is set the Workgroup name to workgroup and then give the copier a name, such as Canon. With those two things set you can then browse for the printer by selecting Windows instead of IP when you select to add the printer. One thing to note is that it can take over 30 minutes for the printer to appear after enabling SMB.

Do the manuals say that you have a Network Print Controller A1? I need to know as I will need to read the manual to be able to instruct you through the setup procedure.