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HDCP Error Message

Just purchased an ATV2. Connected to a Denon 2312CI receiver via HDMI (new cable, high quality) and from there connected to our Pioneer PRO-920HD TV, again via HDMI (again, new cable, high quality). The ATV2 works great when accessing our iMac libraries through home sharing (iTunes music, Aperture photos, etc.). Tonight tried to rent a movie for the first time through the iTunes store, and received the "standard" and, as I'm learning, "typical" dreaded HDCP error message. Read the forums, and tried all the work arounds and tricks (new cables, factory reset, reboot, turn off TV, sequencing turning off TV and ATV2, etc., probably all the tricks including spinning in circles three times in front of the home entertainment center with my right finger on the tip of my nose). Nothing worked. Then tried to access Netflix through ATV2, same outcome (HDCP error message), same problem.


To isolate the problem to devices, I then tried to access Netflix through our Sony Blue-Ray BDP S570. Same connection set-up as described above. (BDP connects to Denon via new HDMI, and then to Pioneer TV via another new HDMI. It worked; accessed Netflix with no problem.


The Pioneer PRO-920HD TV and the Denon 2312CI receiver are both HDCP compliant. (The manuals and web research contain language to that effect.)


So, I'm concluding that the ATV2 is broken, i.e., flawed.


Does anyone have any other work arounds or any thoughts other than drive to the Apple Store, return the device, get a new one and start all over?

iMac Core 2 Duo 3.06 GHz, Mac OS X (10.6.4)

Posted on Jul 2, 2011 10:35 PM

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4 replies

Jul 4, 2011 9:30 AM in response to Winston Churchill

Thanks for the response. However, you confuse me. You suggest "confirm the receiver as the issuer." My message clearly indicates that the receiver is not the issue. Iterating, I can access Netflix through the Sony Blue Ray Disc player, which is connected directly to the receiver and then to the TV, just as is Apple TV, and second the literature (and web research) asserts that the receiver is HDCP compliant. So perhaps you are aware of another issue pertaining to the receiver, or the manner of connection, that might cause the problem? If not, then I don't see how the reconnection scheme you suggest will be helpful.


Based upon further research, I am concluding that the Apple TV2 is broken, and right now is just short of an expensive hockey puck.

Jul 4, 2011 11:24 AM in response to Winston Churchill

I learned my lesson. I decided to approach the problem by substituting HDMI cables. I used three, all purchased "cheap" through the internet, and none worked. Then decided to use a Monster HDMI cable that I just purchased at Best Buy. That HDMI cable worked. The lesson I learned is to not blindly listen to the many "experts" who told me to buy the cheap stuff on the internet, which allegedly work just as well as Monster. Perhaps they do, sometimes, but I should have checked the fine print with those purchases to find out if those cables were not only reliable, but HDCP-compliant. I bet the ones that did not work were not so compliant, and perhaps didn't "seat" snugly into the in and out ports of the devices.


i just set up a new home theater system, and had three instances in that process of HDMI cable failure while doing so, in addition to this Apple TV2 issue. All those failed cables were very inexpensive ones that I purchased on the internet, blindly without doing thorough research into what I was buying.

HDCP Error Message

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