4 Replies Latest reply: Jul 23, 2011 2:35 PM by vscalici
mbsaxplayer Level 1 Level 1 (0 points)

My MacBook functioned perfectly for YEARS, and suddenly it started freezing during startup. One of four things happens: it starts up no problem, it freezes at the apple logo with the load wheel spinning, it freezes at a 'no' symbol (a circle with a line through it) with the load wheel spinning, or it freezes at a logo which is a folder with a question mark in it. It occasionally goes through and gets to the homepage, where I can use the computer for a certain amount of time before it freezes again. I never get to use it for more than 30 or 45 minutes at a time.

 

Yes, I have updated all my software, and I haven't dropped it or downloaded anything that could cause this issue. What could be going wrong? :(

  • Kappy Level 10 Level 10 (244,625 points)

    There are corrupted system files involved, so my suggestion is to reinstall OS X.

     

    If you are using Snow Leopard:

     

    Reinstall OS X without erasing the drive

     

    Do the following:

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

     

    If you are using Leopard or Tiger:

     

    How to Perform an Archive and Install

     

    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.

     

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

     

    Repairing the Hard Drive and Permissions

     

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • mbsaxplayer Level 1 Level 1 (0 points)

    Your answer seems very thorough, and I have no doubt it would work, I just have two problems.

     

    1.) My computer had Snow Leopard installed on it, so even if I had an install disk, I'd have no idea where it was.

     

    And 2.) Now my computer just won't make it past that loading screen, so I have no access to the disk repair even if I did.

     

    I know it sounds hopeless, but any help would be greatly appreciated!!

  • Kappy Level 10 Level 10 (244,625 points)

    You cannot reinstall OS X without in installer DVD. If you purchased your computer new then you received software restore discs. Otherwise, if you have a retail Snow Leopard DVD then you can use it. If  you don't have it then you will have to purchase another copy - $29.00.

  • vscalici Level 1 Level 1 (0 points)

    I just posted an almost similar problem with my macbook pro - waiting to hear from other good people that have been through this problem and have come out victorious!?