Apple TV unable to sign in

Try restarting your Apple TV

I have had two faulty 2nd generation apple tv and I got very frustrated. I found the telephone helpline very good. The store I bought from confirmed that they have had others returned. I have 2 working now both in Uk and Spain and working perfectly. As a tip reboot all components including your actual TV. Good luck if all fails take it back. It is worth persevering as it's a great piece of kit.

I bought mine about 3 weeks ago and gave had nothing but issues with it. After the last update, it's even worse. The login to iTunes won't work.

Extremely frustrated. First Apple product I've bought that I don't like.

Welcome to the Apple Community.

Firstly you shouldn't disable security to allow it to connect to your network. Try using WPA or WPA2 instead, if you don't have those options try using WEP with a 5 character password for 40 bit encryption and a 13 character password for 128 bit encryption.

As for homesharing, ensure that your firewall(s) is/are allowing access to all ports required by iTunes or disable your firewall on your computer completely. Check any security software you have installed isn't causing an issue.

Check for interference on your network and if necessary try another wifi channel.

Have you unplugged the actual tv monitor also from power source?

They won't admit but I think they know that they have a dodgy batch. Get swopped it's worth persevering - apple help line is very very helpful.

Try using iStumbler to determine which wifi channels are being used around your location. IStumbler can help but it won't detect interference caused by ordinary household items such as microwaves, cordless phones etc etc.

It's a straightforward port-forwarding issue.

You need to forward ports to the internal ip address of your apple tv as follows:

TCP 123

TCP 3689

UDP 5353

TCP 80

TCP 4343

TCP 53

This may also solve other problems you may have with homesharing...

🙂