Wells Fargo app/mobile website will not let me log in

It might be a problem with your app because I've been using the app for quite some time with no problem.

Perhaps try deleting the app and then reinstalling it.

Did you ever get resolution with this issue? I am suddenly having the same issue. I also tried deleting and re-installing the app with no success. I can access my accounts just fine through Safari by going to WF regular site, but now through the app. It worked fine for nearly a year however.

Be sure you have accept cookies from visited set in Safari's settings. It looks as if there was an update that sets the default to never accept cookies.

I read your post and agree that there is definately a problem. I downloaded their mobile app because I want to make mobile deposits. As you stated, when I sign on, everything works, it appears that the sign on worked just fine. Then I get the notice: You must sign onto wellsfargo.com and answer a security question and then return to the mobile sign on. I spoke to their representative on the phone and they (WF) don't have a clue what the problem is. I find this unacceptable that a bank of this size cannot get their act together and get this mobile app problem fixed. I might have to move my business.P.S. I've tried everything from deleting and reinstalling the app to resetting my security questions in the Wells Fargo account. This is a glitch that has something to do with how the account is set up.

The WF app problem doesn't appear to be widespread. It is now my belief that because I was a Wachovia customer that perhaps the account's do not interchange? I am just troubleshooting. So, if there is anyone out there who uses the Wells Fargo mobile app and was a previous Wachovia customer, I would like to know if you are having a problem signing on using your iphone or ipad? Doesn't hurt to ask?

I am having the same issue. It tells me to go to the website to answer a security question. i have answered the questions, but nothing has changed. I had an error previously that was quickly resolved by not letting the app save the user name. The app is now useless.

Wells Fargo told me today that changing BOTH my userid and password and waiting 24-48 hours will reset the security question prompt. If, when logging in to the Wells Fargo website, you get the security question prompt every time the mobile app will not work.

Supposedly the above resets that annoyance as well as enables the mobile app again. I'll find out in 24 to 48 hours. 🙂

Well... here I am well over 48h later and the website is still prompting me for my security question answer every time even though both my username and password have been changed recently. I guess I'll need to call Wells Fargo again.

The trick is to try and sign on after the 48h, complete the security question one last time, and THEN it all works. To summarize:

1) change your username

2) change your password

3) log in, answering security question

4) wait 48h

5) log in, answering security question AGAIN

6) log out

7) log in, should NOT be prompted for security question this time

8) mobile app now works

What a pain! But at least it works... for now.