Apple Event: May 7th at 7 am PT
Does that even exist?
We know there is no support for Final Cut Studio, but where is Final Cut Pro X Support?
Final Cut Pro X, Mac OS X (10.6.8)
Right here http://help.apple.com/helplibrary/
And here http://help.apple.com/finalcutpro/mac/10.0/
And also here http://www.apple.com/support/finalcutpro/
That's not a support. That's an user manual, discussion forum and some tips.
I am looking for real support.
Define "support".
x
Here is where to find Final Cut Pro Support:
The AppleCare Professional Video Support gives you direct access to Apple's Professional Video Technical Support team via telephone and email 12 hours a day, seven days a week.
I had one of these support contracts a few years ago and the support was excellent. The support staff was knowledgeable, patient, and fun. Highly recommended!
In addition to X, the same service also still fully supports Final Cut Studio.
That's paid support for facilities.
FCPX has some bugs and there is not even an email for support. I am not asking to 1 to 1 support, but some kind of support with feedback from Apple side.
Do you know hoy to reinstall FPCX? Nobody knows.
I tried to trash FPCX and re downloading it and that was not a fresh start since the same problems still there (problems that wasn't on first install).
If Apple wants to push a new software like this, needs to have support. I don't know in your country, but in mine, they have to support at least the first three months by law. They have a local online app store for my country so they must have support.
I don't know about other countries, but in the US/Canada you get 90 days free support via phone:
In the United States and Canada, Final Cut Pro X receives 90 days of complimentary software support via telephone from the date of purchase.
Source: http://support.apple.com/kb/HT4675
If you are in another country, maybe you should try calling Apple to find out what the terms are.
Final Cut Pro X Support
