Mail crashes on some emails.

Same problem for both my iPad and ipad2. Junk email does not want to delete. Deleted pop3 and rebooted. Had to delete the POP3 Verizon and re install it. Today it deleted all the emails in exchange account. Is this a bug or virus, and is apple working on this?

I'm having the same issue this morning.

I just swiped the email in the list and was able to delete it without anything crashing. Seems to be working now. Weird...

antoniofromtampa wrote:

Is this a bug or virus, and is apple working on this?

Highly doubtful on both parts - not a virus or bug and Apple has no idea that you are having email issues. there have been well over 15,000,000 iPads sold to date - that was as of 4 months ago I think - and there are now three people posting and responding to this thread so it doesn't seem likely that it a software bug, a virus (don't exist for the iPad) or anything that Apple should be aware of. It appears as though the junk emails may be causing the problem. I have seen that problem occur more than a few times.

I understand that this kind of thing can be terribly frustrating and upsetting to the user and the problems need to be dealt with in order to find a solution that works in your case. I would suggest this to all of you to try now.

Remove/delete the emails from your server in your webmail accounts. You may even want to do this on your computer instead of doing it on the iPad. Then, set the spam filters in your email accounts to the highest level of protection and save your changes before you log out of your accounts. After you do this you may even want to delete the account from the iPad, restart the iPad and then add the email account back in after you restart.

To restart your iPad by holding down on the sleep button until the red slider bar appears and slide to shut off. To power up, hold down on the sleep button until the Apple logo appears and then let go of the button. Try Mail again to see if that helped.

If that doesn't work - reset the iPad. Hold down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears - ignore the red slider - let go of the buttons. After the iPad has started up, try the mail again.

If that still doesnt help try quitting recent/open apps - especially the Mail App. Double tap the home button to bring up the task bar where all of your recent apps will appear. Hold down on the mail app icon until it wiggles - along with the rest of the icons - and then tap the minus sign in the corner of the icon to close the app.

Continue to close all of the apps in the task bar. Tap the screen above the task bar to return to the home screen. Then restart again as described above.

I am also having this problem. It only happens when I try to delete certain junk mail. I have reset my ipad and it still does it. I cannot find the email anymore when I go directly to the server, so it just seems stuck on my ipad. It will also crash if I just try to view this email.

Then why don't you delete the account from the iPad, restart the iPad and then add the account back onto the iPad? That may solve the problem if the junk email is no longer on the server.

Thanks, I am a bit confused. If junk mail affects Ipad Mail and is not a bug or a virus nor software glitch as you stated, then is some sort of malfunction that is affecting many users of the ipad. Another person I know is having the same issue, but they don't blog it here. Apple should look into this issue, as asking to continually reboot and reintall mail accounts is not efficient nor productive on such as great productivilty tool.

I understand how you feel and you make very valid points. I too know of a couple of other people who had the same problem and I have read a couple of other recent threads about "junk mail" wreaking havoc in Mail on the iPad.

However, "junk mail" Has been known to wreak havoc on PC's/Macs as well.

Apple is constantly striving to improve the software and the user experience and that is why they update the software several times each year. This is still a relatively new tech device in the overall scheme of things - there are going to be some users that have problems - across the whole breadth of the device - mail - WiFi connectivity - apps crashing and on and on. But I still stand by my point that with over 15,000,000 iPads out there being used on a daily basis by an overwhelming majority of extremely happy users, even several thousand users with mail issues does not constitute a "bug" in the software - at least IMHO.

If you feel that Apple should be informed of an issue or you think that there is a bug present in the iOS, then let Apple know about it via this venue...

http://www.apple.com/feedback/ipad.html

I don't wish to have to go through all that everytime I get junk mail. I tried turning off the account and turning it back on, but that did not work.

I'll make one last point on this.

Karen orlando wrote:

I don't wish to have to go through all that everytime I get junk mail.

I don't blame you. That would be absurd! I get junk mail in my AOL account all the time and I've yet to experience this. I have my filter set up to eliminate most junk mail and to send all mail that does not come from "people I know" - those in my address book - to my spam folder and I have always been able to delete the spam mail without issue. I would be upset if I had this same problem

OK maybe one more ...

I tried turning off the account and turning it back on, but that did not work.

Not turn off - delete the account and then add it back on to the iPad. If you tried that and it didn't work, I'm sorry I wasn't able to help.

Send feedback as suggested.

Message was edited by: Demo

I had a problem like that and I found that my account information was corrupted - I think the password was wrong. I deleted the account and added it back again.

I am also having the same issue. Three junk emails won't delete. When trying to delete mail crashes. I tried turning the ipad off and on again. No luck. I tried resetting the ipad. No luck. I deleted the mail account and then re-entered it again. No luck. I went to my email provider and marked all of the senders as blocked. No luck - they still show up on the ipad and can't be deleted. What a mess - that ipad mail doesn't have any kind of junk mail feature! I guess I'm stuck with keeping the junk messages and hope that I remember never to highlight them or try to open them since it will crash all mail activity.