3 Replies Latest reply: Jul 6, 2011 3:01 PM by deepip
deepip Level 1 (0 points)

Changed my ipad2 password and cant remember it  - ipad now disabled and says connect to Itunes, when i link it to my laptop its not recognised in Devices.


How do i do a factory reset if my computer isnt finding it - is the next step take it to the Apple Store?



MacBook Pro, Mac OS X (10.6.8)
  • imanog Level 2 (395 points)

    you can't do a restore if the computer isn't finding it you'll have to follow troubleshooting for not appearing in iTunes first...


    1. Ensure the computer meets minimum system requirements.

    2. If the screen of the device is blank or displays the recharge icon, charge the device for at least 10 minutes.

    3. Check the USB connections. Test with a different device cable and different USB port, if possible.

    4. Restart/Reset the device.

    5. Restart the computer.

    6. Reinstall iTunes and associated software.

    7. Check for third-party software conflicts.

    8. Use the articles below to try other solutions.

    9. Try creating a new user account for the computer to download and install iTunes to and see if the device is recognized in that iTunes.

    10. Contact Apple Support for further troubleshooting or to setup a repair:



    iPhone technical support: (U.S.)

    1-800-MY-IPHONE (1-800-694-7466)



    iPod, Mac and iPad technical support: (U.S.)

    1-800-APL-CARE (1-800-275-2273)



    Canada technical support: 1-800-263-3394



    iTunes: System Requirements




    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X




    Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart




    iPhone, iPad, iPod touch: Troubleshooting USB connection




    iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X




    Removing iTunes for Mac OS X




    iPad: Turning on/off and resetting


  • imanog Level 2 (395 points)

    Do you have any other apple devices that you can check to see if they are recognized by iTunes?


    Also before doing the above steps you can try power off device then while the device is still off hold the home key while connecting it to the computer and keep holding the button so that iTunes detects the device in recovery mode, iTunes should have a popup menu that asks you to restore the device

  • deepip Level 1 (0 points)

    Hi imanog, I tried that and it found the device and  let me restore and update the ipad - it has now downloaded on Itunes but what happens next , the download has completed but my ipad is still locked!?