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New iMac WiFi problem

My new iMac have seriuos problems with the WiFi connection. Happens very often that I can't surf, but the connection from airport and my router is ok. Simply don't surf. Sometimes do it very frequently, and sometimes I can work for several hours. I have to turn off and turn on the airport to return to work fine. I have a Vodafone Station router. All my other devices works correctly (iPhone, pc, notebook) but the iMac not.

I tryed to change the WiFi channel but the problem persist. I tryed to eliminate a WEP and WPA, but the problem persist. I tryed to deactivate the DHCP and I assigned a static IP and DNS to my mac, but the problem persist. The WiFi signal is full.

Please help me.


Sorry for my english 😐

iMac, Mac OS X (10.6.8)

Posted on Jul 6, 2011 11:51 PM

Reply
31 replies

Jul 13, 2011 11:33 AM in response to htmarco

I am having the same problem with a new i5 iMac. After sleep, it is still connected to the network showing good airport signal strength but connection speed is horrible (judging by the airport extreme log). I have an older intel core duo with 802.11g that works fine on the network and consistently has a better connection than all of my n devices (MBP and iMac). I just repaired disk permissions from the iMac boot disc, we will see if that fixes the issue. Little frustrating...... I too have tried changing transmission channels, and security protocols without success.

Jul 13, 2011 12:41 PM in response to LOtang

Hi, my problem is'n the speed. My connention freezes.

Today I had a strange sensation. The connection was ok. My wife turned on her Pink Sony Vaio, and the connection un my iMac is blocked. I turned off the wifi on Sony and on my iMac the connection returned normal.

Then I turned on the connection on the Sony but on the Mac is no longer falling. Coincidence?

Jul 27, 2011 12:57 AM in response to htmarco

I have an iMac 20-inch early 2008 with a 2.4 GHz Intel Core 2 Duo. Ever since I have owned this computer I have had problems with the wifi dropping out and the only way I can get it to reconnect is to restart the computer. Sometimes it will go for an hour or two and then disconnect from the router, other times it will do it within 2 minutes of switching it on. I can turn the wifi off but then if I try to turn it back on it doesn't respond.


Of course it would have been better if I had made a warranty claim in the first year but I didn't - I suppose because I assumed that it was a problem with my router or I hoped that a new release of OSX or driver upgrade would fix the problem. Apart from this I love my iMac and have an Apple TV, iPhone4 etc so am a convert to Apple stuff.


Since installing OSX Lion 10.7 last week it seems to have gotten worse. I have been trawling the forums and iMac driver updates from time to time over the last few years to see if Apple had offerred a solution - but they have not. My conclusion is that there is either a hardware issue with the internal wifi chip or some other physical design flaw with the imac which interferes with the radio signal, a wifi chip firmware issue or a driver issue and that the cost to Apple of admitting the problem and having to fix it for free on thousands of iMacs means that they have adopted the policy of not fixing it and leaving thousands of users hanging out to dry.


I have changed ISP at least 4 times in the past four years (I live in London so there is plenty of choice) and got a new (different brand) of wireless router each time - so I don't think it is a router issue. I have an iPhone4 and iPad1 which never drops the wifi signal and an IBM laptop which never drops out. It is only the iMac.


I have been through most of the fixes suggested - changing the channel to 11 or a lower number, removing and adding a new WiFi interface, turning off the IPv6 (or whatever its called), changing from WPA to WEP etc etc - all with no success. Since it has gotten worse this week I am now going to buy a mac-compatible wifi dongle and see if this helps.


I guess I will eventually just buy a new iMac and hope the Wifi works properly on the new one, but I live in hope that Apple will do the right thing and recall the product including the ones out of warranty (paying such a high price for a product means that under consumer protection law it should work for longer that the statutory warranty period of one year - but who is bother with the expense of going to go to court over that: maybe we should start a class action!).


(I just tried to post this reply and what do you know - my internet has dropped out so the webpage is not responding. I will have to restart my computer and log back in to this forum and post the reply. I saved the text in textedit as I have learned to take precautions after dealing with this issue for over 3 years!)

Aug 19, 2011 9:33 AM in response to htmarco

benvenuti nel problema WiFi, Io riuscivo, bene o male a navigare ,( io ho un iMac 20 pollici dei primi del 2008), dopo aver installato LION non sono più riuscito a navigare, nemmeno via cavo, io credo ci siano problemi sulla scheda Airport che non è stata aggiornata, spero trovino la soluzione.

Come voi altri miei computer lavorano perfettamente.

Fatemi sapere se siete riusciti ad avere qualche risposta.

Saluti

Sep 16, 2011 1:22 PM in response to htmarco

Mi sembra che il problema sia conosciuto e che tutti abbiano lo stesso difetto, che non dipende dal Router o dalla connessione, ma da un problema di compatibilità della scheda airport con il nuovo sistema LION.

Ho le prove di questo perchè sullo stesso iMac ho montato sia Lion che Snow e questi problemi li ho solo con lion.

Devo dire però che neanche questo è del tutto vero, infatti con il MacBook sul quale ho installato il sistema operativo Lion, tutto funziona perfettamente; ho provato a impostare l'iMac come il iMacBook, ma senza risultati.

Il 22 di settembre ho un appuntamento telefonico con l'assistenza Apple, vediamo un po cosa mi dice.

fatemi sapere se avete risolto il problema.

Ciao

Renato49

Oct 25, 2011 9:08 AM in response to htmarco

Ciao a me è capitato di risolvere il problema sull'iMac di una amica.Soluzione:

è un problema di kext(kernel extension) della scheda Atheros installata e del cattivo funzionamento con Lion;quindi seguendo questa guida si installa il kext della scheda di SnowLeopard(previo backup dell'originale)e si riparano i permessi:

http://rys.pixeltards.com/2011/09/04/osx-lion-wifi.html

Dopodichè si setta in "Network"-->"Avanzate"-->"configura iPv6-->"solo link locale" e sotto Hardware il valore personalizzato di "1492" invece che automatico a 1500.

ciao

Jan 2, 2012 3:24 AM in response to htmarco

All,

I have the same issue with a brand new Lion iMac, not with a Snow Leopard MacBook Pro. When I switch off N-Band of my AVM Fritz!Box router (operating in 801.11b-g ONLY) the problem disappears. If connected to a Time Capsule on 802.11n: no problem.

Seems to me it's Apple 802.11n in Lion causing the problem, and maybe only in certain Airport cards.

Hope this helps, seen no Apple fix yet.

Mar 5, 2012 12:53 AM in response to htmarco

have had wifi problems for several months but as it turned out it wasn't a software (OS X lion) but a router problem.

It wasn't a connection loss with the router but the iMac lost connection to the internet.

Maybe my sollution is applicable for more OS X lion and iMac(intel) users.


Many routers can send a mixed WiFi signal like B,G and/or N.

The mid 2011 iMac can recieve both G and N WiFi signals but when a router switches all the time between G and N it gets "confused".


The sollution for my iMac:

My router was programmed to send a mixed wifi signal (G and N ) on a mixed frequency (20 to 40 Mhz)

I changed that to a fixed N wifi signal and fixed frequency.

Further more I checked which WiFi channels my neigbours where using and changed mine into a channel that was at least 2 channels different than the one from my clossest neighbours.


I hope this will help some of you.


There is only one thing that I realy have to say.

The iCentre's here in Holland suck.

I have absolutly no confidence in their skils.

They tried to convince me that setting my IP adress on manual was responsible for this problem and charged me Euro 79,- to change that into an automatic IP adress because software issues aren't covered by the standard warrenty on a almost new iMac.

Last weekend Europes biggest Apple store in Amsterdam opened its doors and hopefully they will do a better job in the future.


Also I think that the people at Apple can do a much better job in providing sollutions even when it is not directly related to one of their products.

New iMac WiFi problem

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