Im in like, a real ugent situation to get my macbook repaired, So I called my local major Apple retail store (Doncaster Shopping Town) and I pressed 2 to go to Technical Assistance etc etc, they said the line is closed? I called once at 10AM, then 11:30 AM, the 12:03 PM. All times said they're closed.
Are they closed on a Sunday?
(Australian Number)
MacBook, Mac OS X (10.6.7)
What's wrong with your MacBook?
Well, I have the old White 2008 Macbook, so i have cracks in the main body where your palms rest, The macbook turns off when I leave it disconnected for a few minutes, the wiring is loose or something with the monitor, when ever I adjust it, the screen turns off. Plus theres a Large crack at the back, I need to do something about it.
Ok. That's definitely an Apple Care issue. Was hoping it was something we might be able to help you with.
Might be help here > Service and Repair
Hi,
http://www.apple.com/uk/contact/
Extract from the above Link:
Telephone Support
To get technical support over the phone, please call 0844 209 0611*.
Lines are open Monday-Friday 08:00-19:45 and Saturday 10:00-17:45.
If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the support.
Otherwise, you may purchase per-incident support.
HTH,
Thanks anyway 🙂
I live in Australia, But thanks anyways, I am covered by an AppleCare Protection Plan, which expires next year.
Hi,
Here's the Contact Info for Australia... Which you probably already have... and yes they are Closed on Sundays...
http://store.apple.com/au/help/contact
Doncaster was what misled me...
Cheers... 🙂
I believe they are closed, but more importantly with a 2008 Mac, do you still have an AppleCare plan?
Also, sounds like you've got physical problems versus software issues and IMHO I'd take your Mac to a repair shop ASAP.
No tech support can fix hardware issues on the phone other than setting up a repair order perhaps.
Why not create an appt at your closest Apple store's Genius Bar and let them look at it.
Go to Apple.com > Contact Us on the homepage. Click Start Here.go to visit Genius Bar.
Select state and store, click Reserve, follow the prompts ..
Good luck
PS: these cracks... you been doing push ups on your Mac! :)
Is the Applecare call line closed on Sundays?
