5 Replies Latest reply: Apr 27, 2012 8:18 PM by danitaz
Tom Wolsky Level 10 Level 10 (112,410 points)

Has anyone seen this problem? It's a new MBP and I can't get any internal audio output.

 

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15" 2.2G i7 MacBook Pro, Mac OS X (10.6.7)
  • Allan Jones Level 7 Level 7 (32,825 points)

    Hi Tom,

     

    Peek in the digital audio port. Can you see a red light glowing?

     

    If so, a slightly out-of-spec analog audio plug has likely jammed the digital port (tighter specs) in the MUTE position. Apple's official fix is to replace the logic board, but most people area able to fix it by putting a plug in the port and GENTLY wiggling it in the horizontal plane.

     

    I've found with both my MBP and a circa 2003 PowerBook G4 that most analog plugs will deliver proper output and stereo separation long before the stop shoulder on the plug touches the case. The plug is held firmly enough to stay put for normal usage. It's inserting the plug "to the hilt," so to speak, that jams the MUTE contact.

     

    I've taken to putting on headphones or turning on external speakers BEFORE plugging them into my notebooks. I insert the plug slowly until I hear proper sound, then stop pushing. No jams since adopting that procedure.

     

    If there is no red light, I'd head for the Apple Store or AASP. Although some say an SMC reset will fix the muting in the absence of the red light clue, I'd let Apple work on a new computer.

     

    I'll try so get a picture later today of what mine looks like with the plug in a functional position. I recall the stop shoulder being between 1/16- and 1/8-inch from touching the case on either notebook model I have.

  • Tom Wolsky Level 10 Level 10 (112,410 points)

    Thanks Allan. I don't even know where the digital audio port is, but I don't see and red glow anywhere.

     

    Could you tell me what an SMC reset is please? 

     

    Thanks again.

  • Allan Jones Level 7 Level 7 (32,825 points)

    Sorry about that. It's the headphone port.

     

    Instructions on the SMC reset are here:

     

    http://support.apple.com/kb/HT3964

     

    Scroll down to find the link for specific product groups. If your MBP does not have a user-serviceable battery, you'd use this one:

     

    Resetting the SMC on portables with a battery you should not remove on your own

  • Tom Wolsky Level 10 Level 10 (112,410 points)

    Thanks very much Allan. Putting in the headphone jack fixed it.

  • danitaz Level 1 Level 1 (0 points)

    By the way, I was searching for the same problem, and this answer seems to have fixed my issue as well!  I shall be more careful about putting the headphone plug in!

     

    Thanks.

     

    Danita