Previous 1 2 3 4 5 6 Next 76 Replies Latest reply: Feb 23, 2014 5:43 AM by Albanos Go to original post
  • theViberTeam Level 1 Level 1 (105 points)

    We suspect that the authorities in Syria have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help

    Try contacting the authorities and ask for the reason for this block.

  • Dinastes Level 1 Level 1 (0 points)

    Hi Im from Ecuador in this country three year ago the companies add one number in a cell number we have the same problem In your case the viber team solve your problem witn this aplication

  • Dinastes Level 1 Level 1 (0 points)

    sorry three days ago

  • theViberTeam Level 1 Level 1 (105 points)

    Hi @Dinastes -

     

    This is actually a known problem to us, and we're working these days to fix it. We hope to resolve it soon (hopefully a week or so), and we apologize for the temporary inconvenience.

     

    We'd appreciate if you could report back to us once it works again.

     

    Best regards,

    the Viber Team.

  • tisteagan Level 1 Level 1 (0 points)

    Hi Viber Team,

     

    I am in Australia and recently got the iphone 5 and a new number. When downloading your app I was asked for my number so I could receive the access code, I did not receive that code so I ended up pushing the 'No Code' button where it said I would get a call but ended up not getting a call, instead it forwarding me to a page saying "An error has occurred during the Viber activation process". I followed the instructions and no luck again. I have then deleted the app and downloaded again, with no luck again. Was wandering if you could help me out!

     

    Much Appreciated,

     

    Teagan

  • theViberTeam Level 1 Level 1 (105 points)

    Hi Teagan,

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn't help, contact our support team at Support ticket and give them the details of the problem.

  • ma2MB Level 1 Level 1 (0 points)

    Im not getting an activation code as well... #639275529506... Need help... Already reinstalled 3times...

  • theViberTeam Level 1 Level 1 (105 points)

    @ma2MB -

     

    What country are you located in? Which cellular network?

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • asakoo Level 1 Level 1 (0 points)

    hi i live in indonesia using telecomsel i sent my phone no to recieve activation code but never arrived .. what can i do ??  to activate viber?  im using htc android

  • theViberTeam Level 1 Level 1 (105 points)

    @asakoo -

     

    Please se our response above regarding this problem.

  • Wossen Level 1 Level 1 (0 points)

    Is Viber not working in Sudan and ethiopia?

  • theViberTeam Level 1 Level 1 (105 points)

    @Wossen -

     

    There is no special problem using Viber in both these countries, as far as we know.

    Which problem exactly are you experiencing?

  • Kirume Level 1 Level 1 (0 points)

    I'm having trouble like them.

     

    Can I use another sim to get the access code, and then use that code to activate my viber?

  • theViberTeam Level 1 Level 1 (105 points)

    @Kirume -

     

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).


    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • xviirus Level 1 Level 1 (0 points)

    Today i installed viber on my ipad and activated it, i installed it on my nokia belle and it asked with the same number which is supposed to be acrivates and it sent another activation code.. And now i tried to open viber from my iPad it asked to verify my number again... Thats weird, do i have to activate everytime i use it?