e-mail attachments disappearing from messages
E-mails containing attachments do not always keep them once the message has been opened. When reading the message and noting that an attachment is included, sometimes the attachment will open when the icon is touched. Sometimes the icon does not contain the attachment and it must be downloaded. When it is touched, sometimes the attachment downloads and opens, sometimes it disappears and leaves a placeholder that says "(See attached file: filename). This can happen on all but the smallest attachments and size doesn't seem to be a factor.
Once the attachment disappears, the email must be resent in order to have any hope of accessing them.
Our oganization is using Lotus Notes Traveler to put corporate email onto iPads. We have iPad2 and original iPads. This problem occurs on both, regardless of Wi-Fi or 3G and regardless of carrier.
IBM insists that this is a device problem and that all the file transfer logs show that the file is sent as it should be. They say they have opened a ticket with Apple to resolve the issue.
Is anyone else seeing this problem, and how are you addressing it?
iPad 2, iOS 4.3.3