People receiving mail from me can't download JPEGs

You can try Attachment Tamer, but there is no guarantee it will solve the problem in all cases. Attachment Tamer will do what it says, but the recipient's e-mail program doesn't have to do what anyone requests. If it sees an image inside the e-mail, it may just display it. Then would be back to square one - your recipients have to learn how to use their e-mail software.

Try using a different email client like Thunderbird to see if the problem persists. If your email service has a web bases client try it too.

Here are a couple of things that might help where I believe the accompanying solutions have helped some of my PC friends who have had problems to visualize or open or download my attachments:

1. Issue #1 Sometimes I believe the recipients might have difficulty with an attachment if one is:

a. copying and pasting or even dragging attachments from a previous E-mail to a new one that is being composed. I think that there is also sometimes a problem if one tries to copy an image from a letter in the Mail program's viewing pane rather than first opening up the original E-mail to its own window.

b. Trying to copy a picture of an opened jpg file (while it is viewed in the Preview program) and then trying to paste this into the E-mail. Depending on the settings, you then could for instance be inserting the image now as a TIFF rather than as a JPEG into the new E-mail without realizing the change. This has caused some of my PC friends troubles.

Suggestions to resolve issue #1:

a. Open up the original E-mail in its own window and then copy and paste or drag the attachment from the first E-mail to the new one. Do not copy and paste the image of file to the new E-mail.

b. Do not open Preview and then copy and paste the image. Instead drag the icon of the .jpg file from the desktop or wherever you have it stored into the new E-mail.

2. Issue #2: I have had problems for some recipients of files who have PCs for opening files if the extensions of the files are not visible, because some PCs require a visible file extension in order to work correctly. Thus before attaching the jpeg files to your E-mails, even if I have been able to see the .jpg file extension in a file's name, the extension may not really remain visible once the recipient who has a PC actually gets the E-mail. I think this can occur if the Macintosh that is sending the E-mail has the general Finder Preferences set to "Show all filename extensions" but the .jpg files themselves have been created with the setting for each individual file so as the extension is hidden. (Remember: You are able to see the extension in the file name, solely because of the settings for the finder, and thus you may not realize the extension is set for the .jpg file to be hidden).

Suggestion for solving Issue #2: Thus while you look at the files' icons on the desktop, even if you are able to see the .jpg extension in the file name, go ahead and make sure the .jpg files are really set to show the extension. To do this, highlight the icon of the .jpg file, and select "Get info" from the "File" pull-down menu (command key and I key), and while the carrot for "Name and Extension" is turned downwards (click on the carrot to change its orientation) then be sure the checkbox for "Unhide Extension" indeed is unchecked. With this unchecked, then finally attach the file either by dragging or copying and pasting the icon into the E-mail (I believe you should not try to copy and paste the picture from the window of the opened jpg).

Send Plain Text emails.

Regards

TD

If they can see it, they've got it - no way around that fact. It is simply not possible to see a JPEG image and not have the image. If their e-mail client won't let them save the image, that's the (PC's) fault. You can use Attachment Tamer to change how your images are attached.

I'm having the same issue - certain people cannot download attachments I send as a Jpeg. They are saying 'can you resend as a Jpeg" when that's the format I have used.

This only came to light when I changed to a Mac. I had to use another email client to send the said photographs. With a system like Mac one would have thought this issue woud be solved.

At the time of writing this I haven't, as yet, tried Attachment Tamer.

I would have thought the answer would be simple - those Mac creators should sort this problem so we can send Jpegs to others as a straight forward attachment.

As etresoft says,

If they can see it, they've got it - no way around that fact.

What you might want to check is your actual message. It could provide a clue as to why your correspondents have difficulties. Look into your Sent mailbox, select one of your problematic messages, and choose View > Message > Raw Source; then look at the message header and at the attachment(s) header(s). Here are two examples; a JPEG saved by Preview,

Content-Disposition: inline;

filename=xxxxxx.jpg

Content-Type: image/jpg;

x-mac-type=4A504547;

x-mac-creator=3842494D;

x-unix-mode=0644;

name="xxxxxx.jpg"

Content-Transfer-Encoding: base64

and one copied from a web page

Content-Disposition: inline;

filename=xxxxxx.jpg

Content-Type: image/jpg;

x-unix-mode=0644;

name="xxxxxx.jpg"

Content-Transfer-Encoding: base64

The recipient, who uses Outlook on Win XP, had no problem with them. 'Always Send Windows-Friendly Attachments' is on, but -- as you can see -- 'Always Insert Attachments at End of Message' isn't.

Hi SynterX.

I had the same problem. One solution I found is when you attach the jpg or gif right click the attached image and second from bottom (or there abouts) is "View as Icon" if you select that then when you send it they'll be able to download the images.

regards

I do not understand your comment from the example you give, but then i am not a techie! my recipients can see the file extension but they cannot open it. it seems locked to them! even when i tried to change the permissions to allow her to open the file i did 'control i' on the file itself then changed permissions. I feel so frustrated! I must submit some receipts to a firm and i cannot seem to do it since I bought my mac! I think I will have to buy a PC!

valfromottawa wrote:

my recipients can see the file extension but they cannot open it. it seems locked to them!

Then they have the attachments.

even when i tried to change the permissions to allow her to open the file i did 'control i' on the file itself then changed permissions.

This has no effect on e-mail attachments.

I feel so frustrated! I must submit some receipts to a firm and i cannot seem to do it since I bought my mac! I think I will have to buy a PC!

Unfortunately, there isn't much you can. Your recipients don't understand how to run their e-mail software. You can't fix that. You can download Thunderbird, set that up, and send the message with that program. There is no guarantee that you will have any more success.

valfromottawa wrote:

I think I will have to buy a PC!

That's certainly a good solution. But, in that case, why bother to post here?

I do not understand your comment

If, "Look into your Sent mailbox, select one of your problematic messages, and choose View > Message > Raw Source; then look at the message header and at the attachment(s) header(s)." is too technical, I'm afraid someone else must help you.

my reference to the PC was in furstration, not in ernest

this is what I see ( i took out my emial address and my colleagues:

From: [my name and email ]

Mime-Version: 1.0 (Apple Message framework v1251.1)

Content-Type: multipart/alternative;

boundary="Apple-Mail=_9630FE87-3781-4D65-9D6C-25FE810F4692"

X-Smtp-Server: smtp.broadband.rogers.com: ......[my emial address]

Subject: Re: [.....]

Date: Wed, 8 Feb 2012 14:55:28 -0500

X-Universally-Unique-Identifier: e80ddfc4-1692-48c1-97d1-76305fe1a91a

In-Reply-To: <C06F064651D981499A2761B9A0854F1A2DA8ECAF@EXMO01>

To: [.......my addressee]

References: <C06F064651D981499A2761B9A0854F1A27EADDCB@EXMO01.........com.> <A764A04B-B89E-49F1-AC65-9FF49C72DEE9@rogers.com> <C06F064651D981499A2761B9A0854F1A2DA8E8C2@EXMO01........r.com> <63A68AAF-AEAF-413B-98E1-2A25D9EC89D4@rogers.com> <C06F064651D981499A2761B9A0854F1A2DA8ECAF@EXMO01...........com>

Message-Id: <55245DD2-23B0-4115-8DF6-ECF535CBD307@rogers.com>

--Apple-Mail=_9630FE87-3781-4D65-9D6C-25FE810F4692

Content-Transfer-Encoding: quoted-printable

Content-Type: text/plain;

charset=us-ascii

so where is the attachment header?

valfromottawa wrote:

so where is the attachment header?

As far as I can see, there isn't one. If those are the headers for all parts of the message, the message does not contain an attachment.

Mime-Version: 1.0 (Apple Message framework v1251.1)

You are using Lion (Mac OS X v10.7).

This forum is for users of Snow Leopard (Mac OS X v10.6). Your problem may, or may not, be the same, and the solution may, or may not, be the same, but it's much better if you post your question in the appropriate forum.

<Mac OS X v10.7 Lion>

This will avoid mis-direction, misinformation, and wasted time on all sides.