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etnafolks Author

Level 1

4 points

CNN Live Player Does Not Display Video

Hi everyone,

I've seen a couple threads similar to this, but I haven't really found any answers.

My problem is with the CNN live player. When I go to watch a live stream, the window opens up fine, I see the whole commercial, but the video is just grey. The sound does come through, but the video doesn't. I have Flip4Mac and Perian currently installed, I've tried removing both, but it doesn't help the issue at all. I've also followed instructions on CNN's page about clearing the cache, etc. all to no avail.

Any help would be greatly appreciated! Thanks in advance.

Unibody MacBook, Mac OS X (10.6.8)

Posted on Jul 13, 2011 1:40 PM

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11 replies

etnafolks Author

Level 1

4 points

Jul 13, 2011 2:16 PM in response to etnafolks

Any thoughts on this one?

Thanks!

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Level 6

11,807 points

Jul 13, 2011 2:20 PM in response to etnafolks

Open Safari in 32-bit mode then try CNN. Go into your application folder and right click on the Safari app and the click get info, when the window opens you will see the "Open in 32-bit mode" click that check box then close the window.

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etnafolks Author

Level 1

4 points

Jul 14, 2011 12:24 PM in response to Eric Ross

Still no luck unfortunately, even when opening in 32-bit mode.

Any other ideas? Thanks!

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Jul 14, 2011 12:26 PM in response to etnafolks

From your Safari menu bar click Safari / Preferences then select the Extensions tab.

If you have any installed, turn that off, quit then relaunch Safari. Try a video.

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etnafolks Author

Level 1

4 points

Jul 14, 2011 12:35 PM in response to Carolyn Samit

Still nothing, unfortunately. It looks like a lot of people are having this problem.

Any more suggestions? Thanks in advance.

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etnafolks Author

Level 1

4 points

Jul 14, 2011 1:35 PM in response to etnafolks

Any more ideas? Thanks.

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etnafolks Author

Level 1

4 points

Jul 18, 2011 7:26 AM in response to etnafolks

Please help me! I'm really desperate to watch some of the live feeds. Has anybody else had this problem/been able to fix it?

Thank you SO much!

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etnafolks Author

Level 1

4 points

Jul 18, 2011 1:19 PM in response to etnafolks

I FINALLY found a solution to this problem, after getting an email from a very nice CNN tech agent:

Right click on the grayed-out video stream

Then, select Settings

Then, click on the Display tab to the far left

Then, click on the box that says "Enable hardware acceleration" so that it is unchecked or disabled.

Then, click Close

Lastly, refresh the live video web page.

The video stream should be displaying properly now.

Hope this helps everyone!

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Level 7

31,917 points

Jul 18, 2011 8:18 PM in response to etnafolks

Hi etna --

Thank you so much for hanging in there with us, and congratulations on your determination to solve the problem.

And most of all, thank for coming back to share such a great solution with us.

😎

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Level 5

4,185 points

Jul 18, 2011 8:20 PM in response to etnafolks

I'll have to try that, I didn't know CNN was still on the air.

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Level 1

0 points

Jan 5, 2013 6:56 AM in response to etnafolks

I had the same problem, CNN video not playing in Safari. I tried all the suggestions listed and nothing worked.

It finally doned on me that I had an ad blocker called 'Glimmer blocker'. I deactivated it and now all is well.

The CNN videos play. Each video is preceded by and advertisement and that was being blocked and killed the

video.

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CNN Live Player Does Not Display Video

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