Unable to see files in iTunes File Sharing

I'm using the latest version of iTunes, and have both an iPad and iPad2, both fully upto date with the latest version of IOS. Everything I now write about applies to both iPads.


Basically, I'm unable to see files that are sent to iTunes from the iPad. The ipad is connected to the PC, I select the file I want to send from the appropriate app, and then "send to iTunes". The file never appears under the app that sent if from the file sharing section of the device in iTunes. Even forcing another sync doesn't help either.


Here's the strange thing, if I unplug the iPad, then reconnect it, go back to file sharing page in iTunes, and click on the appropriate app, the files show. However, if I click onto another app in the file sharing list and back to the original one, the files have disappeared.


By way of example:

I connect my iPad to iTunes, after it automatically syncs, I select the iPad, choose the apps menu and scroll down to the file sharing window.

On my iPad, I open Pages, select a document and send it to iTunes.

Back on my PC, the file doesn't show under the Pages app in the file sharing window.

I resync the iPad, still no change.

I disconnect the iPad, reconnect and let it automatically sync again.

I navigate back to the file sharing section and click on the Pages app. Low and behold, the file is now showing.

I click onto any other app that is listed in the file sharing section, then click back to the Pages app. The file no longer shows.

It will remain like that until I unplug the ipad, and connect/sync again.

Exactly the same thing will happen regardless of which app I choose that supports file sending to iTunes.


Finally, just to confuse matters further, the reverse is also true. Adding a file to the file sharing section doesn't appear in the list, and the iPad can't see it - until I unplug and reconnect again. After that, same issues happen as already described.


Any assistance would be appreciated.

Windows 7

Posted on Jul 14, 2011 12:28 AM

Reply
2 replies

Jul 20, 2011 8:10 AM in response to nsd3

This is a bug in the Windows version of iTunes which I reported to Apple nearly a year ago (back when iTunes 10 came out), but they refuse to fix. I see the problem with my iPhone 3GS and iPad 2.


Basically file sharing stops working if you click on more than two or three apps in the file sharing list. The work around is to disconnect the iOS device and reconnect it. Then make sure to click only the app you want to transfer to/from. If the document list goes blank, disconnect and reconnect again.


It's really annoying and I wish Apple would fix it. Supposedly it was also broken for the Mac version of iTunes and was quickly fixed there, but not for Windows.

Jul 14, 2011 7:07 AM in response to nsd3

I'm having the exact same issue. I've noticed that the files appear, but after awhile of clicking around on the different apps, the files disappear. They won't reappear until I unplug and then plug the device in again. I've also notice that when I click on certain apps the files disappear right away.


I'm using windows 7 at work, and Windows Vista at home. Same problem on both.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to see files in iTunes File Sharing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.