We started watching a Netflix movie, got 15-30 seconds into it and it just stops. It goes back to the menu screen every time - no error message though. It did it over and over, so we tried a different movie. It did the same thing, but it waited until we were about 2-3 minutes into the movie. What's going on?
Apple TV, Mac OS X (10.6.8)
Update - I tried another movie and it did the same thing...about 20 minutes into it.
Welcome to the Apple Community.
What's your internet download speed like, try testing it at speedtest.net
I am having the same problem. My internet is working fine and has worked fine with Apple TV before. Now, my movie won't play at all. I hit play and it acts like it's getting ready to play (spinning wheel graphic) then it goes back to the movie description without playing the movie at all.
What is your speed? Details are helpful in determining the issue.
I just did the speedtest and it said: Ping 26 ms, Download 18.16 Mbps, Upload 0.96 Mbps
I have been testing it all day. I haven't made it more than 20 minutes through a movie before it stops. It gives no warning, flashes "Your Apple TV is no longer connected to your network" and goes back to the menu screen. I don't lose connection on our computers though.
Are you connected via wifi or ethernet? Most issues do come down to the network.
Update - I tried to test the network from Apple TV It told me that it could not connect to Apple. We are connected via WiFi.
Is this just happening with netflix, what about iTunes rentals or content from your iTunes library.
We haven't rented anything through iTunes yet. I just tried it with the iTunes library and it did the same thing it does with Netflix.
I did another Network Test through Apple TV. This time it connected and said the signal strength was good - 5 bars.
I'm not sure I know what you mean when you say you did a network test and it stayed connected.
On the matter of signal strength, it is possible to have good signal strength but still experience interference.
If you play a movie from your iTunes library, start it and pause for 20 minutes or so, how much of the movie has downloaded, if you then start it playing do you experience the same problem.
We don't have any movies in our iTunes library - only songs. I tried it with a song though and the download bar is moving right along with where the actual song is.
What about a longish video podcast.
No podcasts either - we only got the Apple TV for Netflix streaming.
You can still test it by going to the podcast section under the internet tab.
Is there an answer to this? I just purcahsed the new AppleTV. I never had one before. I hooked it up over my WiFi, set it all up and started watching some YouTube movies - some of my home stuff and other videos. It gets a few minutes in and then goes black and resets to the main menu. If I mirror from my iPhone or iPad, it works fine.
I can't find a resolution to this.
Movie just stops playing, shortly after starting it.
