Currently Being ModeratedJul 14, 2011 1:08 PM (in response to jpcguy89)
You can provide feedback to Apple here.
iTunes Support for this issue is apparently only available via email, and I've called nearly every single customer support line available ot make sure. Everyone says the same thing after putting me on hold for 15 minutes. "Apparently iTunes Support for this issue is only available through e-mail." And when I explain that I already have and that they are not responding. they say "I'm so sorry, I guess you'll just have to wait".
Not sure by your statement if you actually used the email form so here's the link.
Currently Being ModeratedJul 14, 2011 1:16 PM (in response to Carolyn Samit)
Thanks Carolyn, I've now sent feedback and I did use the both the email form and the form provided through iTunes specifically for this issue. I just don't understand how Apple can issue someone a Gift Card for their own promotion that doesn't work, and then take days to help to resolve the issue. It's even more frustrating because as far as I can tell, I'm the only one having this issue. And I am 100% POSITIVE that it's not the way I'm entering the code, or that I have mistaken any characters in the activation code for others.
Currently Being ModeratedJul 14, 2011 1:25 PM (in response to jpcguy89)
What's even weirder is that the page saying that the card wasn't recognized and asking you to fill out and send in the form for help ONLY comes up with this code. I tried changing one 'B' to an '8' and instead of that screen I simply got a message saying "The code you entered is not recgonized as a valid code." in red above the box I used to enter it in.
So...it almost seems like it's aware it's a valid code...doesn't it? Why else would the form appear for THAT particular variation, and not when I change a letter or number?
Currently Being ModeratedJul 18, 2011 3:24 PM (in response to jpcguy89)
My boss is having the same issue.
Currently Being ModeratedJul 21, 2011 5:45 AM (in response to Jaky333)
I just tried to redeem different cards today so that I could download Lion with the same result. Giving the serial number just leads to an automatic report sent to the iTunes team. This is getting ridiculous.
Currently Being ModeratedAug 15, 2011 5:01 PM (in response to jpcguy89)
I am having the same issue. I purchased a 3 pack of $10 itune cards, total $30, and only one of the cards was recognized. Waiting on a reply from apple support. I entered the information requested on the support form, guess I will try a direct email and see what happens.....
Currently Being ModeratedSep 4, 2011 12:09 PM (in response to jpcguy89)
I had same issue. I tried retyping the code few times and got the same error. So I tried to enter O (Owe) instead of the character that looked exactly like a 0 (Zero) and it worked.
Currently Being ModeratedNov 1, 2011 5:38 PM (in response to josephfrommurphysboro)
Did your issue ever get resolved? I have yet to hear from anyone. Do you think it might be an error on the stores end, like they didn't activate it or something? Should I try to reutrn it?
Currently Being ModeratedNov 16, 2011 1:28 PM (in response to jpcguy89)
Did you ever resolve your issue? I got the back to school promotion and everytime I try to redeem the code it says its an invalid code. I looked on a few of apples help sites but none gelp my problem. I finally gave up looking and called apple they could solve my issue and refered me to a site i had previously visted. I told them this and they said it was my only chance and then hung up. I now have a code for $100 and it doesnt work. I dont know what else to do.
Currently Being ModeratedNov 16, 2011 1:43 PM (in response to jpcguy89)
Did your code come on a gift card or did they send it by email?
Currently Being ModeratedNov 16, 2011 3:36 PM (in response to biebergirl)
I didn't get a reply from any one but i figured out what the issue was.
In most cases a 0 = a ZERO on the gift card it ment CAPITAL OH!! like "O"
Currently Being ModeratedNov 23, 2011 7:14 PM (in response to jpcguy89)
I read on another thread how to fix it and it worked for me.
Click redeem repeatedly even after the error code.
Then a new window will pop up letting you enter the code and the serial number on the bottom of the card. Mine started with GCA and was not in the spot they show in the little picture.
After entering all that, it worked.
Currently Being ModeratedDec 8, 2011 1:35 AM (in response to jpcguy89)
It makes me sick to spend $30 on a card to then find out the redemption code is "invalid"....
The seller won't give a refund OR exchange the card so, like thousands of other Apple users, I have sought help from Apple through their 'Express Lane' email service.
Time will tell if they respond (yawn)...
Currently Being ModeratedDec 30, 2011 9:46 PM (in response to halfback haulage)
Good luck, I got the same problem and and summited all the stuff Apple asked me to give them, they just delete the claims and never respone.
it seems like a poor support system too me and it clear from older post on this site that the $30 packs have the most problems. Apple must be able to see this and are just not helping anyone with this problem. So yes in my view Apple is ripping of it's customers.
duerden was that a $30 3 pack you did that on to get your cards to work ?