loading compressor support

I also have this problem....a little bit concerned nobody has replied to you....:(

I have the same spinning wheel "loading compressor support"

Installed,removed twice already and wont open

Plenty of memory and a Drobo with 4 TB

New IMac

Help please!!!!!

Sorry to ask the obvious, but did you buy Compressor and download it from the App Store? Did it download without aborting and install okay? If it is installed okay, you should be able to go to your Application folder and select Compressor from there and run it. It will run as a stand alone program. It if does, then we can get on with potential other problems 🙂 I know this would probably not apply to what Spinaltappro is seeing.

stephen

Yep downloaded and bought from the App Store.

In the end I phoned Apple Support and there were a couple of fixes....we trashed the Compressor Prefences which I think helped.

Also ran Repai Disk Permisions...obvious but does seem to frequently work.

Thanks for the quick response. My name should be Still Learning Tons of Info.

Apple personel never told me I had to order the Compressor program!

After two calls and taking the program off twice and reloading twice now I am downloading Compressor.

On top of it I paid for the app once and they charged me again on the last download.

I am going to try it now that I downloaded Compressor and still can't open Final Cut without the spinning beach ball

Very confused.

Help please!!!!!!!

THX

You should be able to go into the App Store application on your Mac and click on the Purchases selection at the top. The next window to open up should tell you what you have bought and if it is installed yet. If it says Install, you still need to install it. It can take a while to download. If you interrupt the download, and start it again later, it will resume where it left off earlier. When the download has completed, your system will automatically install the app for you. When it is installed, you will be able to go to your applications folder on your docking bar and open it and launch Compressor. It will run as a stand alone application or from within Final Cut Pro X. If it runs okay as a stand alone app, then exit out of it. Afterwards, you should be able to now run it from within Final Cut Pro X.

stephen

I am going to try this again. I appreciate your quick response and help.

I'll let you know how I make out with the programs.

Again thx for all the quick replies and detailed support

Glenn