My SIM card wont work?

Question

My SIM card wont work?

I bought my phone from ebay. It said it was unlocked. However, I put my Tmobile SIM card in, and its doing nothing. Not using the mobile internet, only working off WiFi! It also doesn't let people call, or text me; none of the usual things that you could do if you were to have a working SIM. I know my SIM works perfectly well but I'm just wondering why it is not working in the iPhone 3G? When I take it out, it notifys me to say there is none in, and when its in, it acts as if it is in, but just doesn't work or anything.. I've tried resetting the network settings, aswell as resetting the whole phone. Really need help on how to get it to be able to send/receive texts,calls and go on the internet. (Cellular data, 3G, ect. is all marked as 'on').

iPhone 3G

Posted on Jul 15, 2011 8:56 AM

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Answer 1

KiltedTim

Level 10

195,861 points

Jul 15, 2011 9:16 AM in response to susie.isabella

Are you in the US? T-Mobile's 3G network in the US in NOT compatible with the iPhone. If there is no T-Mobile Edge service where you are, cellular data will NOT work at all.

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Answer 2

Jul 15, 2011 9:23 AM in response to KiltedTim

I'm in the UK! Don't really have a clue what to do whatsoever..

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Answer 3

KiltedTim

Level 10

195,861 points

Jul 15, 2011 9:30 AM in response to susie.isabella

It's entirely possible that the phone you got is just plain defective. Unfortunately, since you bought it from an unauthorized supplier, you don't have much recourse other than to try and return it and get your money back. Purchase a phone from a legitimate source. I wouldn't touch an iPhone from ebay if you gave it to me outright.

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Answer 4

Jul 15, 2011 10:02 AM in response to KiltedTim

So, is there any other reason (except it possibly being fake) that my call,text or mobile internet not working?

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Answer 5

deggie

Level 10

167,183 points

Jul 15, 2011 10:06 AM in response to susie.isabella

It may not be a fake, it may be an iPhone that is locked to a carrier. You could also have a bad SIM or a problem with provisioning on T-Mobiles end.

Call AppleCare, give them the model number and serial number of your iPhone and ask if it is locked to a carrier.

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Answer 6

Jul 15, 2011 10:09 AM in response to deggie

Where do you find the model number and serial number?

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Answer 7

deggie

Level 10

167,183 points

Jul 15, 2011 10:14 AM in response to susie.isabella

Best place is on the box you got with your iPhone.

The model number can be found on the back of the iPhone. If you connect your iPhone to your computer and click on the name of the iPhone under DEVICES, in the Summary tab it will show the model and serial numbers.

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