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I just bought Rosetta Stone TOTALe. I have a Mac with OS X 10.5.8 (9L31a), which should support the program. However, after installing the disc the program will not open. When I click on it bounces once and then closes. I tried deleting my cache but that didn't help. Can anyone help me out?
MacBook Pro, Mac OS X (10.5.8)
Helllo, try this & get back to us if it works or does not...
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.
I ran Repair Permissions last night but it wasn't from a safe boot. I ran it again this morning, this time from a safe boot.
It still force closes on its self. It's worth noting that I tried to install the application disc on my roommates Mac and it worked fine.
Open Console in Applications>Utilities, watch for messages when you try to launch/open it, or check the system or crash logs.
This is the message I get: "7/17/11 9:45:09 PM Rosetta Stone TOTALe[345] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'."
How do I fix this? This is well beyond my realm of knowledge.
It's a bit beyond me also, but now having done these things, does it have an uninstaller you could run then install again?
Try this:
1) Open up System Preferences
2) Click Energy Saver Options
3) Uncheck the box for "Automatic graphics switching"
This worked for me. My Rosetta Stone is back up and running.
Did you ever figure this out? I'm having the exact same issue.
I'm also having the exact same problem. Any insight?
I had the same issue. I went to the Adobe site and redownloaded flash player and AIR. Once I redownloaded them and installed them, Rosetta Stone worked again! Hope this helps!
Thanks, Jeremy! That fixed it.
Thank you Jeremymsu!
I had the same problem with Rosetta Stone Totale. I'd click the icon, it would bounce once and then not load. So I redownloaded both Flash and Air and it launched.
BUT, once it launched I received "Fatal Application Error: #2124" and the program would crash. Here's a link to the Rosetta Stone support page with the fix. I followed the directions and now have the program running like a champ.
FYI: I'm runing Lion (10.7.3) on iMac Core i5
Hello all
I spend 3 hrs with tech support at Rosetta and still not able to resolve. Support video on Rosetta Stone ask to change name of tracking.db3 file in library/application support/rosetta stone.... I can't find this file in my library folder. I have since uninstalled application. I am also running 10.7.3 Vincent. Did you find the rosetta stone folder in your library folder?
Hi, did you look in your users Library fiolder or the their are three?
One in Users,one in Library, one in System>Library.
Get Find Any File...
http://apps.tempel.org/FindAnyFile/
Hold the Option/alt key whhen selecting Find to look eberywhere! 🙂
BDAqua
I am not inclined to install my apps into my system. They are asking us to find it in the system library.
Jpondry wrote:
Hello all
I spend 3 hrs with tech support at Rosetta and still not able to resolve. Support video on Rosetta Stone ask to change name of tracking.db3 file in library/application support/rosetta stone.... I can't find this file in my library folder. I have since uninstalled application. I am also running 10.7.3 Vincent. Did you find the rosetta stone folder in your library folder?
JP - Yes, I did find the the Rosetta Stone folder. Here was the path for me:
Macintosh HD > Library > Application Support > Rosetta Stone > TOTALe > tracking.db3
I would reinstalling RST and before launching for the first time, go straight to the tracking file and rename it. IF RS automatically lanuches after install, just ⌘+Q, and then go find the file and rename it.
Hope this helps.
-Vince
Why won't my Rosetta Stone open?
