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Can't open Java preferences

Hi, first thing I should say is that I'm new to the world of Mac and not very technologically minded!


From some time last week my Macbook (Mac OS X 10.6.3) stopped being able to access Facebook and Youtube. Today I searched online and after reading some information, decided to install software updates hoping this would help. Now I'm unable to access Facebook, Youtube or use Vuze. When I try to use Vuze it says I can't open it because there is no Java runtime on my computer. If I go Applications - Utilities, I can see Java Preferences but it does nothing when I try to open it.


Any help is very much appreciated and needed as I have a video I need to upload to Youtube as part of my college work.


Thanks,


Fiona

MacBook, Mac OS X (10.6.3)

Posted on Jul 16, 2011 2:40 AM

Reply
14 replies

Jul 16, 2011 9:18 AM in response to Linc Davis

The Java update might cure this. Do try it.


I would encourage getting a second external disk and creating a full-disk backup using Disk Utility or analogous in general. For what I'm going to suggest here, I'd prefer to have at least two external backups, to avoid data loss, and Time Machine restorations can sometimes be wonky.


The suggestions? Three-fold. The first potential solution here is going to involve the download and reinstallation of a Mac OS X combo patch kit (the combo kit, and not the delta kit), then load the Java update and other kits. (Have a backup.)


Second, booting and installing a fresh copy of Mac OS X over the top of your existing disk, and that involves the need for a Mac OS X client installation DVD disk. Then updating the new installation on the internal disk to current. (And I'd prefer to have backups here, to avoid data loss.)


The third and most involved suggestion is the nuke-and-pave reinstallation over the top of what you have here. The use of one of your external backup disk image copies as a migration source, and booting and using the distribution DVD to wipe the existing internal disk, and then perform the import from the external copy.


And do get yourself a copy of the Snow Leopard DVD.


Computers fail, and installation disks and backups are your path back to operation.

Jul 16, 2011 10:24 PM in response to Linc Davis

Thank you Linc Davis, but I've tried that and I can't run it.


I'm going to get another external hard drive today and have a second backup - this episode is teaching me quite a lot!


MrHoffman, thank you for the advice. When I searched for The OS X combo patch kit I was taken to this page,


http://support.apple.com/kb/index?page=search&product=&q=Mac%20OS%20X%20combo%20 patch%20kit%2010.6.3&src=support_site.kbase.search.searchresu


They all seem to be updates, is this what I need? I'm sure it was a combo update that started this whole problem..?

Jul 19, 2011 11:02 AM in response to fiona183

Yes; it can seem odd. Downloading a copy of the combo update and re-applying it is a longstanding technique for dealing with corrupted updates. Updates can go wonky during the installation for various reasons, and various hard disks run three to six uncorrected hard errors per terabyte, give or take. Reloading an update can clear some of these cases.

Jul 19, 2011 8:53 PM in response to fiona183

It's fixed! I eventually managed to do the software update without it going wrong (forth time lucky) and then I was able to install Java update 5 and now everything is working! Thank you both for your help, I have learned quite a lesson here and will make sure I back up my data regularly, the instillation DVD and CD are also on their way to me all the way from the UK just in case they're needed in the future.

Thanks again

Can't open Java preferences

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