Bought but won't downlaod

Turn off your firewall/antivirus software and see if that helps at all (choose Check for Purchases under the Advanced menu to resume your download).

Hello..I'm having the same problem. I bought a couple tunes from Itunes Store. They appear in my purchases but will not download. I keep getting error message 403. I've already tried to turn off my McAfee to no avail. Let me know if you get your problem resolved. I need help. The tunes are there to view, but they are "grayed out" due to the fact they did not download.

There are lots of reasons for that 403 error, first off, Norton may be blocking iTMS access if it not set up properly.

What security software are you running?

Also if you do a Search Discussions and type in 403 there are solutions that worked for other people.

McAfee is what I run.. I've tried to disable it and then download but I'm still having problems. I will most definitely try your advice about the 403 error. THANKS.

My problem is kind of the same, but i can't even login on iTunes with the account that i CAN use in Apple store. Immediately after i push enter it says [i]iTunes cannot make a connection with Music Store. Check if the connection is working and try again
The internet is working so i dont know what to do!
Can anybody help me?!?!?!?!

Windows Windows XP

Windows Windows XP

I've got the same problem. I downloaded the latest version of iTunes and now I'm getting an error message "The Music Store could not process your request, please try again later." It's been 24hrs later and still nothing. I'm running iTunes on three different computers and I'm getting the same message. I've gone through the entire trouble shooting list and still nothing. I've tried lowering all my Firewalls and still nothing. Hmmm... Maybe everyone is still to busy at MacWorld to work on this right now!!! lol

HP Media Center PC m7070n Windows XP OS Windows Media Center 2005

Most dial-up ISPs use a web accelerator, try turning that OFF completely.

Most dial-up ISPs use a web accelerator, try turning
that OFF completely

Hi Katina

I'm using a LAN connection and not dial-up. Any suggestions at all with my situation.

Thanks in advance.


HP Media Center PC m7070n Windows XP OS Windows Media Center 2005

Well, make sure your security software is set to allow iTunes access.

This was my original post...just to bring you up to speed as to what I've tired. I've got the same problem. I downloaded the latest version of iTunes and now I'm getting an error message "The Music Store could not process your request, please try again later." It's been 24hrs later and still nothing. I'm running iTunes on three different computers and I'm getting the same message. I've gone through the entire trouble shooting list and still nothing. I've tried lowering all my Firewalls and still nothing. Hmmm... Maybe everyone is still to busy at MacWorld to work on this right now!!! lol

Katrina

Thanks for getting back to me so quickly! I tried my Internet Security settings in allowing everything from iTunes but...still no luck. Anything else I can try?

Thanks

HP Media Center PC m7070n Windows XP OS Windows Media Center 2005

Can you get into the store by pasting this URL into Internet Explorer?
phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront

Have you tried using MSCONFIG to rule out Windows conflicts?
http://docs.info.apple.com/article.html?artnum=302538

Katrina

No dice...plus I had to redo my startup list all over again...that was a good thing though cause everything loads quicker now. Thanks for making me do that I've been putting that off for a while now.

What is this all about?
phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront
I pasted it into the address bar and nothing happens?

HP Media Center PC m7070n Windows XP OS Windows Media Center 2005

That is the URL of the iTMS main page, iTunes has to connect there behind the scenes.

Do you have the Firefox or Netscape browser installed, by chance? Will that let you get into iTMS if you paste that same URL into it?

Close down iTunes and Internet Explorer first if you are going to try a different browser.

I dunno, sounds like some kind of network issue. You might just try resetting your cable modem.

If you are having problems downloading the music and its giving you a 403 error and you are using McAfee's privacy service, put these sites in your allow list:

phobos.apple.com
phobos.apple.com.edgesuite.net

Here is the iTunes link with the information.
http://docs.info.apple.com/article.html?artnum=93434

I had this problem and could finally found these.

I bought 360 songs from Apple Store on library, hooked ipod with over 1730 songs orginal 1730 missing, but purchase last night in library did not load, just to library with owner's ipod connected? How do you unload a library with songs not on IPOD? NO error messages!!!