Thunderbolt Pegasus R4 Experience?

Keyvid et al!

In short - no. We have been in contact with Promise and Apple at least once a week during this whole matter, not once have they contacted us on their own accord. Latest official word from Promise US was a Mr Jerry Case who promised to have a "solution for the disconnect from external interference soon" - that was on 22 November 2011.

In the meantime Apple has been so obviously stalling that it silly... We gave them the information regarding the GSM900-interference on 18 October 2011 as well as the info that Promise confirmed this as a known error. Now in mid December, some 8 weeks later, the Apple US engineering team requested Apple EU to send a tech to our lab to basically confirm that "what we said was true". What is more, they now want us to send our computer to a authorized dealer to perform "some more tests". Mind you, none of the aforementioned has the ability to perform any RF-related measurements whatsoever! As if it is only our computer that is at fault here - that is just plain insulting.

I have as of today due to the lack of cooperation from interested parties decided to post this information on other forums and news sites in the hope of preventing others from getting this product until everything is solved.

I urge all of you to do the same...

/U

Has anyone had thse unmounting issus with a macbook pro?

I am thinking about getting 2 R6 drives.

I have had problems with gtech drives unmounting themselves on my old MBP

I will also want to dailsy chain some sonnet pcie to thunderbolt adapter cards in the mix.

Anyone had experience with this sort of combination?

Thanks

R

I have had disconnect issues with a LaCie Thunderbolt drive on a MBP; my personal opinion is it's the cable that's the main fault, for the sake of style and size (to fit a Macbook Pro/Macbook Air) Apple have cut-down (too far) on sheilding; in my case just putting my hand close to the TB connector (or using a FireWire drvice) would cause the drive to eject; the cable are rubbish and I have no doubt Apple know it!

Ryan Wuckert,

We have tested two Thunderbolt equipped MacBook Pros in conjunction with the Pegasus R4 and the Pegasus R6 - they all failed the GSM-test...

martinfrompoole,

We have tested one LaCie Little Big Disk Thunderbolt - it passed the GSM-test...

That being said, Promise US at one point indicated that there is a batch of faulty Thunderbolt-cables out there - you might want to try a new one...

/U

Thanks Ulf,

I returned the LaCie for a refund, but the Apple store refused a refund (or replacement) of the cable because "I had opened the packaging"; so unless Apple contact me and offer a free replacement I won't be setting foot in another Apple store or buying ANY Thunderbolt equipment!

Further to my earlier post, I can confirm that Promise have acknowledged the issue with the GSM phone signal affecting the Thunderbolt cable, and they are "working on a fix ". They also confirmed that they have seen the issue on ALL thunderbolt equipped mac machines.

Since my last post a week or so ago, and the wrapping of my Thunderbolt cable in tinfoil I havent had one unmount of my Raid box - it has worked perfectly. Whilst I know this is not the most elegant solution, or something that we should have to resolve or deal with, the tinfoil has provided a solution which works for me.

Finally, some positive feedback for Jigsaw, here in the UK who I bought the kit from. As soon as I found out I was suffering the GSM issue (which was as soon as I'd set it up), I alerted them to it, and they acknowledged it as a "known issue", and happily offered me a full refund straight away, or were happy for me to play around with the set up for 10 days, and then decide whether I should keep ot or send it back for a full refund. Whilst I ( and they ) know that this was no different to my standard rights, its nice to have them offering it with no arguments required.

All in, I'm happy with the kit. The tinfoil resolves any issues and as such the equipment works superbly.

Tony

I have now disconnected the Pegasus and moved it to a macbook. There will be no activity on the drive as it's been ejecting being idle anyways. We tried the iPhone test but couldn't get the Pegasus to fail.

Also, haven't installed the Pegasus software on the Macbook to see if that's an issue.

Will keep you guys/gals posted.

Well, that was a short test 😟

3 hours into it it ejected. Drive was idle the whole time. Thunderbolt cable end very hot.

So, if it's just the cable both Promise and Apple are at fault. Promise should have shipped a 3rd party cable with their unit that had been tested during the QA process of the unit. We don't have much of a choice, either, as I don't think there's any 3rd party cables available and most people's instinct is to buy the Apple cable first.

I have a feeling this unit is going back. I am sad because it has so much potential.

It definitely sounds like there is something wrong with the cable that is causing the temperamental ejecting.

Have you tried the tinfoil shielding trick? It may well be some wireless interference that is causing it.

Also, why would the cable be running hot when you're not even transferring data? That will also affect the connection and could contribute to intermittent disconnects.

Ha! They wanted me to send them the defective unit first and then they would send the replacement. I told them I was already 2 weeks behind deploying our server so if they don't send me the replacement first I'm just returning the thing. Enough of this baloney.

Hi there.

I live in Denmark

The 22. Dec. I received a Pegasus R6 with a 27" Thunderbolt display.

I am having the same problem as you guys.

Every time my phone rings I get this error on my macbook pro !!!!!!!

"The Disk was not Ejected properly. If possible, always eject a disk befor unplugging it or turning it of"

Yes the Disk ejects it self!!!

But the problem is only between the Display and the R6.

I have connected my macbook pro to tha thunderbolt display, and the display to the R6.

It has cost me a fortune to bye this stuff.

I hope that someone will have a solution for this problem very soon.

Hi Rami, unfortunately it appears that Pegasus don't give a **** about this problem which was reported as far back as July last year, they continue to ship out drives that they know there are problems with and in my experience have communicated no information as to what they are doing about providing a solution. My dealer JIGSAW is also ignoring my emails of complaint. I now have a sign up warning people not to come near to me when I'm editing with a mobile phone. What a f**king joke.

Hi, I've posted on this thread once before and wanted to provide a current update. My R6 has not disconnected without warning and has been solid. In trying to think what may be different about my setup I can tell you I did not load the software from Promise and I have both Thunderbolt ports (in the back of my iMac) connected to something. Of course, I'm not sure if either of these have helped but wanted to pass this along in case it might help.

I was really interested in your comment with regards to improving the Mean Time Before Failure) (MTBF) of the R4 by leaving it switched on 24/7. Does anyone have any hard data on this? I've been switching mine off each night when I switch of my imac. BTW I am booting of the R4 with Lion.

Thanks,

Steve