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Thunderbolt Pegasus R4 Experience?

92025 Views 442 Replies Latest reply: Apr 20, 2014 5:59 PM by pammylu RSS
  • levindenboer1975 Level 1 Level 1 (0 points)
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    Aug 28, 2011 6:56 AM (in response to levindenboer1975)

    And yet.... YES Again!!! Today again it unmount itself from our desktop!! While we are working with Aperture on the images!!!! I hope the images are not dammaged!

     

    This is realy unbelievable!! **** i just lost my faith in this system.....

  • levindenboer1975 Level 1 Level 1 (0 points)
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    Sep 2, 2011 4:54 AM (in response to Infotech 24 7)

    The thing is, there is no other connection to our iMac than only the iPhone cable and our Spyder3 Elite. So we have to watch the iPhone cable when it unmounts again. In the line of the iPhone is connected or not?

  • FrankieMTL Calculating status...
    Currently Being Moderated
    Sep 5, 2011 9:18 AM (in response to Infotech 24 7)

    Hi

     

    I have been reading this with much interest.

     

    In troubleshooting the problems, has anyone tried a different Thunderbolt cable?

    I realize it's expensive to troubleshoot with the price of these cables.

     

    You could maybe bring your drive to the Applestore? Might be easier than bringing your whole computer.

     

    I do not have a Pegasus, I was thinking of getting one so I am reading and researching on the subject

     

    best of luck

     

    thanks

  • levindenboer1975 Level 1 Level 1 (0 points)
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    Sep 5, 2011 9:36 AM (in response to FrankieMTL)

    And our unmount problems don't have anything to do with iTunes. Because we haven't running iTunes when we are working with Aperture and the Peagus R6!

    A while it work's fine but sometimes it just sudenly it unmounts itselfs.... ???? We still don't now what it is!

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 5, 2011 9:57 AM (in response to Infotech 24 7)

    I had also the big problem to delete the master images from Aperture. So i started an new discussion and the things i did there were amazing. After all those things the Pegasus is working fine now for a couple of day's now.

    And we are using it very intens. We shoot about over 1000 images a day and all those images are stored on the Pegasus R6.

     

    If you go to this disscussion you will see what i mean; https://discussions.apple.com/message/16082385#16082385

  • pjburnhill Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2011 6:57 AM (in response to Infotech 24 7)

    We are absolutely livid!

     

    Bought two R6's and at the moment running them both off an 27" iMac (2011) and serving a few stations working Final Cut Pro 7, Motion, Photoshop, Illustrator etc. and they both just keep ejecting all by themselves!

     

    We thought we'd invest in solid file storage which is shared to the whole office but this is just ridiculous!

     

    I have no idea what damage is done with all these ejecting...

     

    They sometimes go offline 4-5 times a day if not more, some days not at all. Really frustrating!

     

    We're a Production/Post-Production house which RELIES of file storage so this is totally unacceptable.

     

    Just plugged the cable to left port of both R6's and both directly to the iMac (no daisy chaining), hopefully this will help though other people doesn't seem to have any more luck this way.

     

    SO frustrating!

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2011 7:07 AM (in response to pjburnhill)

    We know what it is!! On tuesday the 13th we have an appointment with the developer of the Pegasus R6 in our office. The came in our office to see what the problem may be. So we will keep you up to date on this forum what the developers will discover in the system. Because we have the same problem here pjburnhill.

  • pjburnhill Level 1 Level 1 (0 points)
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    Sep 9, 2011 9:11 AM (in response to levindenboer1975)

    Thanks guys, can't believe this kind of performance from such an high-end product like this. Levindenboer - please let us know what the developer says, hopefully they come up with a solution for this!

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2011 9:16 AM (in response to pjburnhill)

    We certainly will do that!! We will keep you guy's up to date!

  • davidfrompinner Calculating status...
    Currently Being Moderated
    Sep 12, 2011 3:47 AM (in response to levindenboer1975)

    My new R6 (Raid 1E with a spare drive) repeatedly unmounts spontaneously from my iMac (running Lion) and the only way to reconnect it is to turn it off at the plug then on again.  The power-on/off switch of the R6 doesn't respond (I've tried holding it down for a full minute and it doesn't switch off).  Is this all part of the same problem or do you think I have a faulty unit?

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