Q: Thunderbolt Pegasus R4 Experience?
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Sep 12, 2011 3:52 AMby levindenboer1975,We don't think it is a faulty unit. The problem is well known now. Tomorrow we have an appointment with the developer of Promise Technology. They came to our office and going to check what this problem may be.
Till than i can't help you with the unmouting problem. You can trie to disconnect any iPod, iPad or iPhone cable to see if the disk still unmount it selfs. See some messages back by infotech 24 7.
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Sep 12, 2011 4:27 AMby Infotech 24 7,I don't think the unit is faulty as such unless they all are but certainly your problem is consistent with my experience. I believe the issue will ultimately need an iMac firmware update because mine works fine if it is connected to my MacBook Pro but ultimately I bought it for the iMac so I am waiting on a refund but it may take weeks I'm told for me to get my refund.
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Sep 12, 2011 2:15 PMby davidfrompinner,Just spontaneously unmounted again - had no iPhone etc connected - and this time it caused the iMac to crash! Immediately after the usual warning re drive being unplugged, a dark veil slowly descended from the top of the screen like a curtain dropping and then I got the message: "You need to restart your computer: hold down the power buton...."
Who have you contacted for a refund - cos I think I'll go down that path cos it is unusable as it is and I've put in a ticket to Promise but had no respose as yet?
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Sep 13, 2011 1:56 AMby Infotech 24 7,I just emailed Promise directly rather than use the ticket system as it's hopeless. If you just email the support and sales email addresses and vent your frustration you'll get a pretty quick response. I'll warn you now though, I'm still waiting for my refund weeks later. They have agreed to refund it but the process is LONG.
The moral of this thread is, have an iMac? DON'T buy a Pegasus Thunderbolt just yet. Seems to be fine with other machines though.
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Sep 13, 2011 4:40 AMby davidfrompinner,I think I will return it to Apple rather than Promise since Apple were the "retailer" (I bought it from the Apple website, they invoiced me and took my money prior to delivery) and under the sale of goods act it is the retailer to whom you return goods that you have rejected because they are not of "satisfactory quality". The rejection, however has to be done quite quickly (within a few weeks according to the Which? website.
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Sep 13, 2011 4:53 AMby Infotech 24 7,That's fine if you order as a consumer but unfortunately we bought through the business and Jigsaw (who we bought from) refused to offer any refund so we have to go directly through Promise. If you buy as a business in the UK you have ZERO rights for return or refund, even if faulty, you have to go through the manufacturer.
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Sep 13, 2011 5:05 AMby Infotech 24 7,Yes, I'd have bought from Apple myself but they didn't have stock. Wish I'd been more patient now. Jigsaw we're out and out unhelpful and this after we'd spent thousands with them over the years. I guess you find out how good people are when things go wrong. You never get a discount with Apple but you never get any trouble either.
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Sep 13, 2011 6:29 AMby levindenboer1975,Hello PEGASUS users!!!
We have just met Victor from Promise Technology, the senior Manager. He went over our iMac to figure out the unmounting problem. He took a lot of data out with some terminal commands and email them to himself.
He is flying back home tonight en is going directly to the office tomorrow to find out what this issue may be.
So we have good faith that the problem will be found. Victor sees with his own eyes now what we meant.
Also for users who can't delete the Master Images true Aperture from the Pegasus R6/R4 will be looked in to.
So stay tuned for more info! We have now an direct link with Promise Technology Inc.
Greetings Levin, from the Netherlands. -
Sep 21, 2011 4:54 AMby Infotech 24 7,I'm being told by Promise that the firmware update last week was indeed to fix Aperture ejects but I don't know if it fixes other ejects. Can anyone confirm the Aperture problem is fixed? I've tried various stuff but mine stays connected. Then again I had a few weeks of no problems before and got disappointed later.
