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Thunderbolt Pegasus R4 Experience?

91484 Views 438 Replies Latest reply: Apr 10, 2014 11:14 AM by Douglas Harris RSS
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Infotech 24 7 Level 2 Level 2 (165 points)
Currently Being Moderated
Jul 16, 2011 8:38 AM

Has anyone else got any first hand experience of the Promise Pegasus R4 (or R6) with their iMac? I bought mine this week and managed to load it up with around 1.4Tb (it holds around 3Tb) no problem. Now, today I can't get the drive to stay connected before it ejects for more than 5 minutes. It's driving me mad and I'm very concerned as I moved all my family video onto it from another drive and it won't stay connected long enough to get it back onto another drive again.

iMac, Mac OS X (10.6.8), 2011 i7 3.4, 256Gb SSD and 16Gb RAM
  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2011 6:03 AM (in response to Infotech 24 7)

    Hello infotech,

     

    We have the same problem here with the new iMac 27" and the Pegasus R6 from Promise. After a while i just pops out of the desktop and you will get the error message from apple that the drive is not removed correctly from the desktop. Yes i know! But i didn't remove the disk!!

    It's very onstable it looks like. We are working in Aperture 3.1.3 and thant....plof disk gone! AAAAAAAHHHH!!!!

     

    So we have write to Promise Technology our problem but we didn't get an response! So we don't know what to do now.... this stuff is bought just 1 week ago!

     

    Greetings Levin den Boer.

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 30, 2011 10:35 AM (in response to Infotech 24 7)

    Thank's for the info infotech.

     

    We shall send the message also to the company here in the netherlands. I'll keep you up to date. Weird isn't!!! That the big rack suddenly just pop's out of your desktop! Very weird... sorry for my english writing, i'll hope you understand me.

     

    Greetings Levin den Boer.

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2011 3:40 AM (in response to Infotech 24 7)

    What happend after 48 hours than?? The system crashes?

    We shall keep you up to date how the things are going with the company from Promise Technology.

  • chiudesign Level 1 Level 1 (0 points)
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    Aug 4, 2011 8:23 AM (in response to Infotech 24 7)

    I have two Promise SmartStor raids connected via firewire 800 that keep disconnecting on thier own without warning. It happened on both a pre and post Thunderbolt MacMini. The whole reason I purchased the Thunderbolt R6 was for performance and reliability. Reading this thread is getting me very alarmed.

    Wondering if it's an OS X software or general Promise hardware controller issue...

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2011 10:26 AM (in response to Infotech 24 7)

    Hello Infotech,

     

    After we send an email to the Promise Technology here in Eindhoven the Netherlands the called us back. And after a while the told us to connect the R6 with the thunderbolt cable to the left port.

    So we dit! And unbelievable but the system works perfect now?

     

    PEGASUS_R6.jpg

     

    So if that's the trick wy worries any futher. It runs perfect on our iMac now. It's online now for several day's and no problems at all now.

  • chiudesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2011 10:55 AM (in response to levindenboer1975)

    It's great that switching to the left fixed it, but what does that mean when you need to attach another drive to the right one? Will that drive basically experience the same issues?

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2011 11:02 AM (in response to chiudesign)

    I realy don't know! But with 12 Terrabyte i'm secure for at least the next 5 years. And after 5 years there will be something els, what is faster, bigger and better. So i'm not worrying about connecting another drive to that port.

    But for other people it's a question.

     

    But i think that the system what drives the disks is build to send and recieve data true the ports in an way that it understand the system. So if you connect an second R4 or R6 those systems recogniza each other and the promise utility will fixed the connection... i think!

  • levindenboer1975 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 6, 2011 12:30 AM (in response to Infotech 24 7)

    Do you use Mac Os X Lion allready? Our R6 is working perfect on our iMac, i can open everything. iTunus, Apertures everyting and the R6 still works no failure connection any more!

    But what you say is true i think, it's your iMac who causes this trouble. But were to look??

     

    p.s. do you turn off your R4 when you shuting down?? Wo DON'T!!! The R6 is on for 24/7 it never go's offline, the power stay's on!

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