hi Cara!
okay, let's try to get the usual suspects off the table first.
roughly speaking, there are two different "classes" of ipod non-recognition problems: one class where neither itunes nor Windows Explorer is detecting the the ipod, and one where Windows Explorer sees the ipod, but itunes doesn't.
for the "neither itunes nor Windows explorer recognises the ipod" class, let's start with these documents (and their associated links):
Strange iPod behavior when Windows confuses iPod with network drive
Your Windows PC doesn't recognize iPod
for the "Windows Explorer recognises ipod, but itunes doesn't" class, let's start with these documents (and their associated links):
iPod for Windows: Fast user switching in Windows XP is not supported
iPod appears in Windows Explorer but does not appear in iTunes
keep us posted.
love, b
EDIT: 🙂 sorry about that, Jeff, didn't realise you were around. i see we have the same intuitions about Cara's problem ...