Can't change Apple ID Email address

Question

Level 1

45 points

Can't change Apple ID Email address

I have Apple ID associated with old hotmail.com email account and now i want to change it to my actual email account on yahoo.com.

When Face time was released by apple i used my Apple ID to login and added my yahoo email account like another email.

now when i try to change my Apple ID email from web sit i receive error "This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID." but when i use App Store to manage my account and change my email from there it accepts but on yahoo i receive email only information that my account info have changed and when i try to login it says that my email is not verified and asks me to verify, also on web site on my account management my primary email have status "unverified" and option to resend verification email which i click and i don't receive nothing on my yahoo account.

Do you people have any idea how i can change my Apple ID to my new yahoo account and if this issue is connected with apple or yahoo?

Thank you!

Posted on Jul 16, 2011 6:28 PM

Reply

Answer 1

K T

Level 7

23,877 points

Jul 16, 2011 6:31 PM in response to Whiskey07

http://support.apple.com/kb/HE40

Reply

Answer 2

Whiskey07 Author

Level 1

45 points

Jul 16, 2011 6:55 PM in response to K T

On Account Management I don't see where i can change ID and Password on the same time like is described on the link you posted (K T) down is how my account management looks like

Reply

Answer 3

Mcromney

Level 1

4 points

Jul 17, 2011 3:13 PM in response to Whiskey07

I have the same problem. I currently have an ID that is not my email address and need to change it in order to use FaceTime and other iPad apps. The above referenced article appears to be out of date because they have changed the look of the page. Don't know where to go from here.

Reply

Answer 4

isoww

Level 1

0 points

Nov 22, 2011 6:22 PM in response to Whiskey07

I too have an old ID that's not an email address. When i updated my iPad to 5.0.1 it converted my iPad login to my email address and will not allow me to change it back. My Mac and iPhone still use the old id. Since I cant change the ipad id Does anyone know if there's a way to change the other IDs (Mac and iPhone) w/o loosing all of the music and app licenses that are associated to the id...?

Reply

Answer 5

MattyEss

Level 1

14 points

Dec 1, 2011 10:55 PM in response to isoww

I have a similar problem ...

Reply

Answer 6

Fred Nix

Level 1

19 points

Dec 5, 2011 4:51 PM in response to MattyEss

Same problem....(bump...)

The account edit page: http://support.apple.com/kb/HE40 does not give me the [edit] option on my Apple ID.

All the edit links are there EXECPT for the Apple ID...

Help?

Fred

Reply

Answer 7

MarsPing

Level 1

0 points

Dec 7, 2011 6:54 PM in response to MattyEss

Same problem ... (sad)

Reply

Answer 8

Dec 22, 2011 5:00 PM in response to Fred Nix

same here. after two conversations with apple support. they have directed me to iTunes support????? iTunes is handling these things now? hard to believe, but I await iTunes support on this one. *crossing fingers

please post if anybody figures this out. I'll do the same!

-e

Reply

Answer 9

robr1s

Level 1

0 points

Jan 3, 2012 6:21 PM in response to mreassassin

Ditto. I was on the phone with Apple Support for over an hour trying things but to no avail. My account lists my email address as @mac.com which is no longer valid. I hope someone comes up with a solution.

whr

Reply

Answer 10

Laraby

Level 1

0 points

Jan 6, 2012 1:35 PM in response to Whiskey07

Same problem for me too, though I have just seen this page:

http://support.apple.com/kb/HE40

Essentially, it states:

"Some Apple IDs, like those ending in @mac.com or @me.com, can't be changed."

Bummer....

Reply

Answer 11

Sep 18, 2013 11:10 PM in response to Whiskey07

I've had this problem for a few years and last night with the help of apple support, cracked it.

Here's what to do.

Create a new email that isn't associated with apple. And make it you Apple ID using the following steps.

1) Make sure you're using the latest version of iTunes. You can download iTunes, free-of-charge, from the Apple website:

http://www.apple.com/itunes/download

Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.

2) Open iTunes, then from the Store pull-down menu at the top, choose Sign In.

3) Enter your iTunes Store account name and password and then click Sign In.

4) From the pull-down Store menu at the top, choose View My Account, or click the link below:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/accountSummary

5) If prompted, enter your iTunes Store account name and password, then click the View Account button.

6) Click the Edit button on the Apple Account Information screen.

7) Enter a new Apple ID (must be an email address) and/or a new password. Please make sure the email address you enter is one that you actively check. It is not possible to make the iTunes Store send email to an address different than the one being used for your Apple ID.

8) Click Done to save your changes.

Once this email has been verified. Use "manage accounts" https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ to change your Apple IDs to the desired email address.

Reply

Answer 12

Mar 31, 2014 9:28 PM in response to Whiskey07

Apple products suck. I had an old work email I used and is not accessible to me any more. So all of my apps are not able to update if they used the old email. Great thinking and customer support Apple, since you require a sign in on upgrades. I can see if you wanted a new app, which I have associated with my personal email, so it's not a problem. As soon as I can afford moving off the apple platform, I will.

Reply

Answer 13

Mar 31, 2014 11:58 PM in response to Dancaudle

Dancaudle wrote:

Apple products suck. I had an old work email I used and is not accessible to me any more. So all of my apps are not able to update if they used the old email. Great thinking and customer support Apple, since you require a sign in on upgrades. I can see if you wanted a new app, which I have associated with my personal email, so it's not a problem. As soon as I can afford moving off the apple platform, I will.

Go to http://appleid.apple.com and sign in with the ID in question. Next to the ID in the first page you come to is an 'Edit' link. Follow this and you can change the address to another as long as a) it is not an @icloud.com, @me.com or @mac.com address, and b) the new address has never been associated with an Apple ID in any way.

Reply