how to find corrupted files

Question

With my 2 yr old macbook, I cannot update my recently purchased iphone 4 when an ipdate is available. I get message: "...device isn&#x27;t eligble for requested rebuild." I have worked with Apple store Genius bar staff 4 times with no sucess.  Latest attempt was to erase HD, reinstall OS X, and only reinstall itunesin orde to test the update feature.  In this scenario, with only itunes on the macbook, the update is successful.  However, after  I drag and dropped many, but not all, of my programs and files from the saved data on external HD back onto the macbook, and tried an update on a different iphone 4 (in our family plan), same problem.  So I guess somewhere in what I transferred back onto  the macbook is a bad file.  I suppose I could go through the tedious process of transferring one program/file at a time onto the macbook, then trying the update again, but I can&#x27;t do an update after each transfer because there is no new update to download, as they come out only every so often.Is there a program that can scan the external HD to find bad/corrupted files?  I have Spring cleaning and Drive Genius, neither of which seem to have the features to do such a scan (they do have disk scan, which I have run, along with Apple&#x27;s Tech Tool, and all such scan operations have show no problems)(to complicate this, this apparent bad file on this macbook likely came from my white intel based iMac.  I first discovered this "updating of the iphone 4 problem" on the imac.  When we bought the macbook, we bought one to one and had the Apple store do a complete transfer from the imac to the macbook in its first time set up.  I purchased the iphone 4 in Sep 2010 and first tried an update in Nov 2010, which failed.  I have been back to the Apple Genius bar 5 times since then with this problem.  During one of those visits, Genius suggested trying to do just the update of my iphone 4 from the macbook, and that is when we discovered the macbook had the same problem.  So this bad file likely was transferred to the macbook in that initial set up transfer.  Furthermore, this macbook is still under AppleCare, yet that does not seem to mean anything to the Genius Bar.  Tomorrow I will call applecare about this, but in the meantime, if anyone out there has a clue, I&#x27;m much obliged.

Linc Davis · Answer

Boot in safe mode and try the update.Mac OS X: Starting up in Safe Mode

new-to-apple · Answer

Thanks for suggestion, but just tried that and  same thing happened.

macjack · Answer

Go to Utilties/Console and launch it.Copy and paste the output from around the time of the event, or reproduce the event, then copy and paste console.log output here.

new-to-apple · Answer

I didn&#x27;t know of this console feature.  I see Mozy.backup doing something.  I had tried Mozy on this imac a long time ago and stopped using it, and I thought I had deleted it.  When I just now searched for mozy, all I get is .pdf file.  Do you think this could be the problem and how would I get totally rid of mozy files?  Thanks7/18/11 3:19:55 PM          com.apple.launchd[1]          (com.mozy.backup[1280]) Exited with exit code: 17/18/11 3:19:55 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:05 PM          com.apple.launchd[1]          (com.mozy.backup[1282]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:05 PM          com.apple.launchd[1]          (com.mozy.backup[1282]) Exited with exit code: 17/18/11 3:20:05 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:14 PM          PTPCamera[1283]          __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs7/18/11 3:20:15 PM          com.apple.launchd[1]          (com.mozy.backup[1285]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:15 PM          com.apple.launchd[1]          (com.mozy.backup[1285]) Exited with exit code: 17/18/11 3:20:15 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:25 PM          com.apple.launchd[1]          (com.mozy.backup[1288]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:25 PM          com.apple.launchd[1]          (com.mozy.backup[1288]) Exited with exit code: 17/18/11 3:20:25 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:35 PM          com.apple.launchd[1]          (com.mozy.backup[1289]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:35 PM          com.apple.launchd[1]          (com.mozy.backup[1289]) Exited with exit code: 17/18/11 3:20:35 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:45 PM          com.apple.launchd[1]          (com.mozy.backup[1291]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:45 PM          com.apple.launchd[1]          (com.mozy.backup[1291]) Exited with exit code: 17/18/11 3:20:45 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:20:54 PM          AppleMobileBackup[1292]          WARNING: Backing up b3c43296604eb2da4d20730cb88e6507ff3211577/18/11 3:20:54 PM          [0x0-0x44044].com.apple.iTunes[1206]          2011-07-18 15:20:54.579 AppleMobileBackup[1292:903] WARNING: Backing up b3c43296604eb2da4d20730cb88e6507ff3211577/18/11 3:20:55 PM          com.apple.launchd[1]          (com.mozy.backup[1293]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:20:55 PM          com.apple.launchd[1]          (com.mozy.backup[1293]) Exited with exit code: 17/18/11 3:20:55 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:05 PM          com.apple.launchd[1]          (com.mozy.backup[1296]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:05 PM          com.apple.launchd[1]          (com.mozy.backup[1296]) Exited with exit code: 17/18/11 3:21:05 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:15 PM          com.apple.launchd[1]          (com.mozy.backup[1297]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:15 PM          com.apple.launchd[1]          (com.mozy.backup[1297]) Exited with exit code: 17/18/11 3:21:15 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:25 PM          com.apple.launchd[1]          (com.mozy.backup[1298]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:25 PM          com.apple.launchd[1]          (com.mozy.backup[1298]) Exited with exit code: 17/18/11 3:21:25 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:35 PM          com.apple.launchd[1]          (com.mozy.backup[1299]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:35 PM          com.apple.launchd[1]          (com.mozy.backup[1299]) Exited with exit code: 17/18/11 3:21:35 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:45 PM          com.apple.launchd[1]          (com.mozy.backup[1305]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:45 PM          com.apple.launchd[1]          (com.mozy.backup[1305]) Exited with exit code: 17/18/11 3:21:45 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:21:55 PM          com.apple.launchd[1]          (com.mozy.backup[1306]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:21:55 PM          com.apple.launchd[1]          (com.mozy.backup[1306]) Exited with exit code: 17/18/11 3:21:55 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:05 PM          com.apple.launchd[1]          (com.mozy.backup[1309]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:05 PM          com.apple.launchd[1]          (com.mozy.backup[1309]) Exited with exit code: 17/18/11 3:22:05 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:08 PM          Finder[220]          __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs7/18/11 3:22:16 PM          com.apple.launchd[1]          (com.mozy.backup[1310]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:16 PM          com.apple.launchd[1]          (com.mozy.backup[1310]) Exited with exit code: 17/18/11 3:22:16 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:19 PM          Finder[220]          __CFServiceControllerBeginPBSLoadForLocalizations timed out while talking to pbs7/18/11 3:22:26 PM          com.apple.launchd[1]          (com.mozy.backup[1311]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:26 PM          com.apple.launchd[1]          (com.mozy.backup[1311]) Exited with exit code: 17/18/11 3:22:26 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:36 PM          com.apple.launchd[1]          (com.mozy.backup[1315]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:36 PM          com.apple.launchd[1]          (com.mozy.backup[1315]) Exited with exit code: 17/18/11 3:22:36 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:46 PM          com.apple.launchd[1]          (com.mozy.backup[1318]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:46 PM          com.apple.launchd[1]          (com.mozy.backup[1318]) Exited with exit code: 17/18/11 3:22:46 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:22:56 PM          com.apple.launchd[1]          (com.mozy.backup[1320]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:22:56 PM          com.apple.launchd[1]          (com.mozy.backup[1320]) Exited with exit code: 17/18/11 3:22:56 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:06 PM          com.apple.launchd[1]          (com.mozy.backup[1325]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:06 PM          com.apple.launchd[1]          (com.mozy.backup[1325]) Exited with exit code: 17/18/11 3:23:06 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:16 PM          com.apple.launchd[1]          (com.mozy.backup[1327]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:16 PM          com.apple.launchd[1]          (com.mozy.backup[1327]) Exited with exit code: 17/18/11 3:23:16 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:26 PM          com.apple.launchd[1]          (com.mozy.backup[1328]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:26 PM          com.apple.launchd[1]          (com.mozy.backup[1328]) Exited with exit code: 17/18/11 3:23:26 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:36 PM          com.apple.launchd[1]          (com.mozy.backup[1330]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:36 PM          com.apple.launchd[1]          (com.mozy.backup[1330]) Exited with exit code: 17/18/11 3:23:36 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:46 PM          com.apple.launchd[1]          (com.mozy.backup[1331]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:46 PM          com.apple.launchd[1]          (com.mozy.backup[1331]) Exited with exit code: 17/18/11 3:23:46 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:23:56 PM          com.apple.launchd[1]          (com.mozy.backup[1332]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:23:56 PM          com.apple.launchd[1]          (com.mozy.backup[1332]) Exited with exit code: 17/18/11 3:23:56 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:24:06 PM          com.apple.launchd[1]          (com.mozy.backup[1335]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:24:06 PM          com.apple.launchd[1]          (com.mozy.backup[1335]) Exited with exit code: 17/18/11 3:24:06 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:24:16 PM          com.apple.launchd[1]          (com.mozy.backup[1336]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:24:16 PM          com.apple.launchd[1]          (com.mozy.backup[1336]) Exited with exit code: 17/18/11 3:24:16 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:24:26 PM          com.apple.launchd[1]          (com.mozy.backup[1338]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:24:26 PM          com.apple.launchd[1]          (com.mozy.backup[1338]) Exited with exit code: 17/18/11 3:24:26 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 seconds7/18/11 3:24:36 PM          com.apple.launchd[1]          (com.mozy.backup[1339]) posix_spawn("/Applications/MozyHome.app/Contents/Resources/MozyHomeBackup", ...): No such file or directory7/18/11 3:24:36 PM          com.apple.launchd[1]          (com.mozy.backup[1339]) Exited with exit code: 17/18/11 3:24:36 PM          com.apple.launchd[1]          (com.mozy.backup) Throttling respawn: Will start in 10 secondsscreenshot too:file:///Users/imac/Desktop/Screen%20shot%202011-07-18%20at%203.21.36%20PM.pngfile:///Users/imac/Desktop/Screen%20shot%202011-07-18%20at%203.21.36%20PM.png

macjack · Answer

Well your Mac sure doesn&#x27;t like Mozy!I know little of Mozy excpet what I just read on their website. It seems you deleted the app but not all pieces.You should try Mozy support to find where Mozy installs files or download the app again and then use a utility likeAppCleaner to remove all its support files.

Linc Davis · Answer

If you booted in safe mode and still had the original problem, then it&#x27;s not related to your partially-uninstalled Mozy software. You&#x27;ll probably have an item named com.mozy.backup.plist, or something similar, in /Library/LaunchDaemons or /Library/LaunchAgents. Remove it and reboot. There may be other parts of the Mozy software elsewhere.As for the original problem, it&#x27;s apparently caused by bad iTunes data rather than bad software. I don&#x27;t have an iPhone so I can&#x27;t offer you any more help with it. Try the iPhone forum.

new-to-apple · Answer

thnaks to both - I&#x27;ll try these later tonight.

new-to-apple · Answer

" You&#x27;ll probably have an item named com.mozy.backup.plist, or something similar, in /Library/LaunchDaemons or /Library/LaunchAgents."Did not find any such file." You should try Mozy support to find where Mozy installs files or download the app again and then use a utility likeAppCleaner to remove all its support files."I downloaded Mozy again from their site, installed, uninstalled, and ran appcleaner.  Then checked Console and did not see any reference to Mozy as had been there this afternoon, nor any other reference to Mozy at all. Shut down, started again, tried the update again - same problem."As for the original problem, it&#x27;s apparently caused by bad iTunes data rather than bad software. I don&#x27;t have an iPhone so I can&#x27;t offer you any more help with it. Try the iPhone forum."I&#x27;ll try the iphone forum, but do you mean song data can be bad, or are you thinking certain other types of data or files used in itunes, like playlists?  Thanks

Linc Davis · Answer

Probably not music data, rather something to do with the sync configuration, but I don&#x27;t know enough about it to be more specific.