4 Replies Latest reply: Nov 28, 2014 7:05 AM by grahamsmcl
joannefromri Level 1 Level 1 (0 points)

My iphone 4 just died, even though I had 75% battery life.  Then,it won't take a charge either.  It won't sync or even turn on anymore.

I am totally frustrated, since it is only 7 months old.


iPhone 4
  • ktinaa Level 2 Level 2 (470 points)

    Try holding down the home button and power button at the same time until you see an Apple logo.

  • AnaMusic Level 9 Level 9 (57,070 points)

    Hi,

     

    See these Links for Troubleshooting:

     

    1) Device Not Recognised

     

    For Mac

     

    http://support.apple.com/kb/ts1591

     

    For PC

     

    http://support.apple.com/kb/TS1538

     

     

    2) Device Frozen

     

    http://support.apple.com/kb/ts1445

     

     

    Cheers,

  • joannefromri Level 1 Level 1 (0 points)

    Thank you.  This was so helpful!!   You saved me an hour trip to the apple store!!

  • grahamsmcl Level 1 Level 1 (0 points)

    I had the same problem that my iphone 4 appeared charged then just suddenly quit. No screen picture. Nothing. Zilch.

     

    I followed all the good advice about various hard resets like pushing the on button and home at the same time, then holding the home while I plugged it in to the computer with itunes running. All to no avail. The screen was just dead.

    I called Apple repair and their advice was to buy a new phone as the old one (probablay only 3 years old) ws not repairable. Not good!

    The next day repeated pressing of the on button brought up a screen picture of a battery and charger symbols. So there was life after all.

    I looked at the youtube videos for opening up the phone and decided that it was not too difficult.

    I bought a toolkit and a new battery. I followed the instructions, replaced the battery, then put it all back together.

    I pressed the on button and low and behold the apple logo appeared in the screen. It took ages to load the operating system and I was beginning to despair when the home screen appeared. Everything works and the phone is as good as new after a proper charge.

     

    Analysis of problem

    I am not sure that this was just a failed battery. It was too sudden. Batteries die slowly.

    My theory is that the device got in to a serious sotware loop or suffered a memory malfunction which stalled it. The so called hard reset buttons were not really strong enough to properly restart the device. I am sure that they dont for instance wipe the RAM ready for a reload.

    Only disconnecting the battery thereby fully stopping the device was sufficient. Hence the very long reload time after the new battery was connected.

    I could have tried to re use the old battery but I was not keen on messing about and felt that while the device was open a new battery would be worthwhile. 

    I would be very interested to hear from a really knowledgeable apple technician who would be prepared to talk honestly. There seems to be a bit of a conspiracy to say that the phone is not repairable and that a new one is needed.

     

    I hope that this helps to encourage others to take the plunge and at least disconnect and replace the battery.

     

    G