Previous 1 2 Next 18 Replies Latest reply: Jul 28, 2011 10:27 PM by aratzfrombilbao
ConnectedIn Level 1 Level 1 (0 points)

I just attempted to install the update and it has complete wiped my iphone.  All I see is the itunes logo and the usb plus you see when setting up an iphone.  Looks like the only way to correct this is to completely restore which is a problem.  I have in the past been able to restore to the last backup but it doesn't appear to be an options this time.  Anyone have any advice so that I don't have to completely set up my phone which will probably take a couple days by the time all the kinks are worked out.

iPhone and MacBook, Mac OS X (10.4.10)
  • Lawrence Finch Level 7 Level 7 (32,630 points)

    Before any update iTunes makes a backup of the phone, so if you restore you should be able to reload that backup. However, if you sync after restoring before loading the backup it will wipe out the backup.

  • modular747 Level 6 Level 6 (18,045 points)
    I have in the past been able to restore to the last backup but it doesn't appear to be an options this time.

    Why do you say that?  Not much specific info in your post, not even the iPhone model or iOS version you're updating from.


    If you have the Connect to iTunes screen,  you have no choice but to restore - you're in recovery mode.

    If you didn't backup your phone before updating, that data is lost.


    Note that if you're using OS X 10.4, you can't update to the latest iOS

  • ConnectedIn Level 1 Level 1 (0 points)

    More detail.  Iphone 4, 4.3.3  When I went to sync today it indicated that there was an updated version 4.3.4  I click download and install, that's the last I've been able to use the phone.  It will not hard restart.  It will not download soaftward, nothing.  An error 9 comes up in iTunes.  I have checked the usb ports (switched them aroung, unplugged other usbs, used a new wire), I have restarted the computer.  I have an HP, with Microsoft Windows 7 which I have been using for 8+ months, no problems. If I depress the button on the top to start the iphone the apple icon comes on, then the usb/ituns logo appear.  If I plug it in to itunes again the software looks like it's starting to download.


    The initial message I get then is:

    iTunes has detected an iPhone in recovery mode. You must restore this iphone before it can be used with iTunes. Clicked OK


    I click 'restore' in iTunes. Click restore and update. 

    Extracting Software

    Preparing iPhone for restore.

    Veriying iphone restore with Apple....

    The apple icon on the iphone appears with the 'lin'e below that usually indicates process, it remains dormant.

    Next message on itunes - waiting for iphone.

    At that point nothing else does or will ocur.

  • aratzfrombilbao Level 1 Level 1 (0 points)

    I get the same error.... update 4.3.4 doesnt work!!! any solution???

  • Lawrence Finch Level 7 Level 7 (32,630 points)

    Just to be clear, when you say "I got the same error" you got Error 9. Is that correct?


    Here is the explanation for Error 9:


    Error 9: This error occurs when the device unexpectedly drops off  the USB bus and communication stops.  This can occur if the device is manually disconnected during the restore process.  This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.



    Update problems are always problems with your computer unless the phone or cable is actually broken. so knowing what kind of computer you have and what you specifically did would be very helpful in resolving your problem.

  • olenafromchristchurch Level 1 Level 1 (0 points)

    the same happened here, phone is blocked now!! update 4.3.4 doesnt work!

  • Lawrence Finch Level 7 Level 7 (32,630 points)

    What is the error message?

  • aratzfrombilbao Level 1 Level 1 (0 points)

    I got the same problem like ConnectedIn.. The "Error Code 9".


    Ive tried restoring in my MacBook Pro (Mac OS X 10.5.8 ) and with a Microsft WIndows Proffessional SP pc·. Both with Itunes 10.3.1. ( the latest i think)


    Try restarting , reseting... but nothing works..the phone is 20 days old.. and the connector cable is new!!! So.. what can I do?

  • Lawrence Finch Level 7 Level 7 (32,630 points)

    As you are using a Mac you probably don't have a firewall or antivirus installed, but if you do disable them. And definitely disable them on a Windows computer.


    Plug the phone directly into a USB port on the computer, not a hub.


    Charge the phone for an hour with the wall charger.


    Reboot your computer.


    Hold HOME and SLEEP on the phone until it goes blank, then release SLEEP and continue to hold HOME. Connect to iTunes while holding and wait for iTunes to recognize it, then release HOME. The phone should restore and install 4.3.4.


    If it comes up DO NOT SYNC YET. Right click on the phone in iTunes and choose Restore from Backup.


    If this does not work you have a defective phone or defective cable. As it is new take it to an Apple store. If they cannot restore it they will replace it.

  • aratzfrombilbao Level 1 Level 1 (0 points)

    Hi all!


    Ive been talking with the technical service for about one hour... So.. they´ll take my phone and try to repair it.. otherwise I´ll get a new one...


    Conclusion: the 4.3.4 update makes iphone become an expensive paperweight..



  • Lawrence Finch Level 7 Level 7 (32,630 points)

    I did update mine. No problems.

  • modular747 Level 6 Level 6 (18,045 points)

    Wrong!  Since >10 million have updated to 4.3.4 without problems, your problem is in your phone or your system.

  • Vivek V. Level 3 Level 3 (615 points)

    Aratzfrombilbao do you have to go to an apple store to phyically drop off your phone, or are you shipping it out to them.  What did they say the problem was?  I'm having the same exact issue as connectedin, it's very frustrating. 

  • jimmiefromhelsingborg Level 1 Level 1 (0 points)

    I've got the same **** problem, so saying she's the only one with problems is so far from the truth.

    I did get it fixed, but that was a lot of trouble just for an update. Almost thought for a while I'd lost all my crap on my phone, thank god for backup. But this is a strong indication that you should stay away from Apple products, that's what I'm going to do now anyway. Too much trouble for such an expensive phone, not good.

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