iTunes won't burn a CD
All of a sudden iTunes won't let me burn a CD. iTunes sees the CD (window pops open saying I inserted the CD and go to File>burn playlist to CD) but there's no burn function in File, no CD on the desktop, no indication of one under Devices when I click on the hard drive. But I can still download and play CDs. I've tried multiple CDs, of different brands - and it was working a few weeks ago. I have the latest version; my iMac is 7 months old and under warranty. I spent 45 minutes on the phone with Apple tech support, and he finally ran out of hoops for me to jump through, and we tried a bunch, including restart, disk utility, safe mode, etc. Told me to take it to the shop. Is this more likely an iTunes, OD or OS X problem? Thanks all.
iMac, Mac OS X (10.6.4)