2 Replies Latest reply: Jul 19, 2011 10:03 PM by william98
william98 Level 1 Level 1 (0 points)

All of a sudden iTunes won't let me burn a CD. iTunes sees the CD (window pops open saying I inserted the CD and go to File>burn playlist to CD) but there's no burn function in File, no CD on the desktop, no indication of one under Devices when I click on the hard drive. But I can still download and play CDs. I've tried multiple CDs, of different brands - and it was working a few weeks ago. I have the latest version; my iMac is 7 months old and under warranty. I spent 45 minutes on the phone with Apple tech support, and he finally ran out of hoops for me to jump through, and we tried a bunch, including restart, disk utility, safe mode, etc. Told me to take it to the shop. Is this more likely an iTunes, OD or OS X problem? Thanks all.


iMac, Mac OS X (10.6.4)
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)

    Can you burn a CD from the Finder?

     

    To burn a CD or DVD:

    1. Insert a blank disc into the optical drive.If you see a dialog, choose Open Finder from the pop-up menu. Select “Make this action the default” if you want to open the Finder every time you insert a blank disc.The disc appears on your desktop.
    2. Double-click the disc to open its window, and then drag the files and folders you want to burn to the window.Aliases to the files are placed in the disc’s window. The original files are not moved or deleted.
    3. Arrange and rename the files.When the disc is burned, the items on the disc will have the same names and locations that they have in the disc window. After the disc is burned, you cannot change them.
    4. Choose File > “Burn [disc],” and then follow the instructions.The files that the aliases point to are burned to the disc. In addition, if any folder you added to the disc contains aliases, the original files for those aliases are burned to the disc as well.
  • william98 Level 1 Level 1 (0 points)

    No, I can't burn a CD from the Finder. We tried that. iTunes opens as it should when I insert the disc, and it thinks there is one there - but again, , and the only dialog box is the iTunes one telling me to go to File>Burn playlist to disc - and there is no burn option under File. And the disc isn't on the desktop, so I can't double-click on the disc - it's not there. Clicking on Finder File gets me "burn desktop to disc", and clicking (to see what would happen) that just froze Finder, which is a first for me.